Business Operations Lead

Working Hours: 35

Job Category: Retrofit/Warmer Homes London

Contract details: Full time, Fixed-term contract (18 months). Monday to Friday. 9:00 am to 5 pm. Hybrid working, two mandatory office days required.

London Councils operates in a hybrid working environment as an agile employer, working across its Strategic Directorates.

Climate change refers to long-term shifts in temperatures and weather patterns. Human activities have been the main driver of climate change, primarily due to the burning of fossil fuels like coal, oil and gas.

Warmer Homes London is looking for an experienced Business Operations Lead to play a key role in strengthening our operational delivery as the organisation continues to grow and mature. Reporting to the Head of Operations, you will lead and coordinate the core activities that keep the organisation running effectively, while supporting organisational change and continuous improvement. The role has broad, cross-cutting responsibility across governance, financial and management reporting, compliance, risk, business continuity, contracts, recruitment, organisational culture and internal communications.

You will work closely with the Senior Leadership Team and colleagues across Warmer Homes London and London Councils to improve processes, strengthen operational oversight and ensure our systems and ways of working support our strategic priorities. You will also help lead transformation activity, develop standardised processes, oversee performance information and provide insight and recommendations to senior leaders.

The Ideal Candidate:

• We are looking for someone with strong business operations and service improvement experience, excellent stakeholder management skills and the ability to work confidently across a complex organisation.
• You will have experience of leading a business support function within the public sector, alongside experience of financial and contract management and a good understanding of HR and recruitment processes.
• You will be proactive, organised and comfortable working across competing priorities, with the ability to identify practical solutions, lead projects from end to end and drive continuous improvement.
• Experience of working within a political organisation or grant-funded environment would be an advantage.

This is an excellent opportunity to take on a varied and influential role at an important stage in Warmer Homes London’s development.

About The Company:

Warmer Homes London is a new organisation designed to make Londoners’ homes greener, healthier and more affordable to heat by being more energy efficient. It is funded by the boroughs, the Mayor of London and London Councils. This new initiative is set to forge bold new partnerships, working with all levels of government, as well as with housing associations, builders, community energy groups, and training organisations.

Warmer Homes London will deliver its mission by:

• Working together: we will overcome systemic barriers to change the fragmented approach towards retrofitting social and low-income private housing.
• Providing the data insights: we will drive better value for public money and turbo-charge efforts to make London’s homes warmer at scale and at pace.
• Making Londoners’ homes more comfortable all year round: enabling practical measures to be installed by suppliers, such as wall insulation that keeps heat in; heat pumps that are cleaner and cheaper to run; and solar panels giving clean renewable energy.

London Councils is the collective of London local government, the 32 boroughs and the City of London Corporation. They come together through London Councils to work in collaboration to deliver their shared ambitions for London and Londoners.

Through lobbying, collaboration and partnership, we ensure the voice of the London boroughs are united, and heard at a local, regional and national level.

We also run a number of services on behalf of the boroughs including the Freedom Pass, Taxicard and Health Emergency Badge (HEB) and London Lorry Control Scheme (LLCS).

The application process involves answering a small number of application questions aligned to the essential criteria for the role. All applications will be processed using a blind sifting method. This means that personal identifying details will be removed to ensure fair and unbiased shortlisting of applications.

The panel sees only the anonymised generated CV that Tribepad builds from the Education and Employment History sections of the application form. Uploading a personal CV is optional and only helps auto-populate these sections - it does not replace completing them. Please ensure these sections are fully completed. If they’re left blank, key information won’t appear in the anonymised pack and fair review becomes harder.

Your full details and original CV are not shared with the panel until after the shortlist is agreed and you are invited to interview. We are committed to equal opportunities and encourage applications from all backgrounds. Reasonable adjustments will be made to support candidates during the recruitment process.