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- Tasks: Support the admin team and be the first point of contact for patients and visitors.
- Company: Join a leading NHS trust serving nearly one million people with a commitment to training and research.
- Benefits: Enjoy flexible shifts, a supportive environment, and the chance to make a real impact.
- Why this job: Gain valuable experience in healthcare while providing compassionate support to patients and families.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: Work primarily at Ealing Hospital with opportunities across various Trust sites.
The predicted salary is between 24000 - 36000 £ per year.
Your role will involve supporting the administrative services manager in the day-to-day running of the administrative service. The Administration Coordinator is the first point of contact for patients and visitors who are referred or admitted to the Accident & Emergency Department or who may be seeking information on patients in the main hospital.
A key part of this role is to ensure an excellent level of customer service and attention to detail is delivered throughout the team. This role provides administrative and clerical support for the department and the Trust, including the electronic admission and discharge of patients. The post holder will be available to work a 24-hour rotational shift pattern, with appropriate breaks. The role includes the accurate and timely input of clinical data into the Cerner system. The post holder must adhere to Trust policies regarding sensitive information about patients.
Work location will primarily be at Ealing Hospital, but the post holder may be required to work at any of the Trust's sites, including providing administrative support across the UTC and ED floors. The role requires flexibility to work across ED and UTC to ensure administration rotas are optimized.
Key responsibilities include:
- Handling routine information exchange with patients, GPs, and staff with tact and discretion, following Trust and Caldicott guidelines.
- Dealing professionally with enquiries from patients, medical staff, and the public.
- Maintaining confidentiality of patient, staff, and business information in line with Trust policies and the Data Protection Act.
- Providing support during sensitive situations, including contact with bereaved families, requiring discretion, tact, and compassion.
- Managing exposure to distressing clinical information with professionalism.
Our Trust serves a diverse population of nearly one million people across Brent, Ealing, Harrow, and beyond, with over 8,200 staff providing major acute services at multiple hospitals, including Northwick Park, St Mark's, Ealing, and Central Middlesex. We are a university teaching NHS trust committed to training future clinicians and advancing research.
For further details or informal visits, contact: Name: Jenny Walker Email: jenny.walker22@nhs.net
Receptionist employer: London North West Healthcare NHS Trust
Contact Detail:
London North West Healthcare NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the Cerner system, as it's crucial for the role. Understanding how to input clinical data accurately will give you a significant advantage during the interview process.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. This will help you handle enquiries from patients and medical staff with confidence and professionalism, which is key for this position.
✨Tip Number 3
Research the Trust's policies on confidentiality and data protection. Being well-versed in these guidelines will demonstrate your commitment to maintaining patient privacy and adhering to professional standards.
✨Tip Number 4
Prepare to discuss how you would manage sensitive situations, such as dealing with bereaved families. Showing empathy and tact in your responses will highlight your suitability for this compassionate role.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Administration Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administrative roles. Use bullet points for clarity and include specific examples of your achievements.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the Trust. Mention your ability to handle sensitive information and provide excellent customer service, as these are crucial for the position.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at London North West Healthcare NHS Trust
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for patients and visitors. Be prepared to discuss your previous customer service experiences and how you handled challenging situations with tact and discretion.
✨Demonstrate Attention to Detail
This role requires accurate data entry and adherence to Trust policies. Highlight any experiences where your attention to detail made a difference, especially in administrative tasks or handling sensitive information.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle sensitive situations, such as dealing with bereaved families. Think of examples from your past where you showed compassion and professionalism under pressure.
✨Research the Trust and Its Values
Familiarise yourself with the Trust's mission and values, especially regarding patient care and confidentiality. Showing that you align with their commitment to serving a diverse population will impress the interviewers.
