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- Tasks: Be the friendly face of our health service, welcoming patients and guiding them to the right care.
- Company: Join London North West University Healthcare NHS Trust, serving nearly one million people in diverse communities.
- Benefits: Enjoy training opportunities, flexible shifts, and the chance to make a real difference in people's lives.
- Why this job: This role offers a unique chance to support sexual health while working in a caring, inclusive environment.
- Qualifications: Excellent communication skills and a willingness to learn; no prior experience needed as training is provided.
- Other info: Evening shifts required once or twice a week; perfect for students looking for part-time work.
The predicted salary is between 24000 - 36000 £ per year.
An opportunity has arisen for highly motivated and enthusiastic Community Receptionists to join our Integrated Sexual and Reproductive Health Service. You will be based at Patrick Clements Clinic, Central Middlesex Hospital, providing contraception and testing/treatment for the management of sexually transmitted infections. You may also be required occasionally to cover clinics at Ealing, Harrow, and Hillingdon.
Your role will be crucial to the smooth running of the service, as you will be the first point of contact for our service users. You will have excellent interpersonal skills to ensure that all patients have a positive experience of the service. This non-judgemental role is within the Sexual Health field, dealing with directing patients to the correct member of our multi-disciplinary team and handling highly confidential and sensitive issues.
You will provide a professional and caring welcome to patients of all ages, including teenagers, promoting access to services for young people. You will be able to work independently using your own initiative while maintaining your role as a strong team player. You should have excellent telephone and IT skills. Training will be provided for our IT systems and in contraception and sexual health processes. This post requires working evening shifts once or twice a week.
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow, and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of nearly one million people. We operate major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country, providing a full range of services including the country\’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK.
- St Mark\’s Hospital: an internationally renowned specialist centre for bowel disease.
- Ealing Hospital: a busy district general hospital with a 24/7 emergency department, urgent care centre, and specialist care at Meadow House Hospice.
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services, and collocated with an urgent care centre.
We are a university teaching NHS trust, recognizing the important role we play in training future clinicians and bringing research benefits to the public.
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Community Receptionist | London North West University Healthcare NHS Trust employer: London North West Healthcare NHS Trust
Contact Detail:
London North West Healthcare NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Receptionist | London North West University Healthcare NHS Trust
✨Tip Number 1
Familiarise yourself with the Integrated Sexual and Reproductive Health Service. Understanding the specific services offered, such as contraception and STI management, will help you engage confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your interpersonal skills by preparing examples of how you've successfully interacted with diverse groups. Since you'll be the first point of contact for patients, showcasing your ability to create a welcoming environment is crucial.
✨Tip Number 3
Research common challenges faced in sexual health services and think about how you would handle sensitive situations. This will show your potential employers that you're not only aware of the complexities of the role but also prepared to tackle them.
✨Tip Number 4
Network with current or former employees of the London North West University Healthcare NHS Trust. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Community Receptionist | London North West University Healthcare NHS Trust
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Community Receptionist position. Highlight key skills such as interpersonal abilities, IT proficiency, and the importance of confidentiality.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the role. Emphasise any previous roles in healthcare or customer service, and showcase your ability to work independently and as part of a team.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are passionate about working in sexual health services. Mention your motivation for applying and how your skills can contribute to providing a positive experience for patients.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a healthcare setting.
How to prepare for a job interview at London North West Healthcare NHS Trust
✨Showcase Your Interpersonal Skills
As a Community Receptionist, you'll be the first point of contact for service users. Make sure to highlight your excellent interpersonal skills during the interview. Share examples of how you've positively interacted with patients or clients in the past.
✨Demonstrate Your Ability to Handle Sensitive Issues
This role involves dealing with confidential and sensitive matters. Be prepared to discuss how you would approach such situations with care and professionalism. You might want to mention any relevant experience you have in handling sensitive information.
✨Emphasise Teamwork and Independence
The job requires both independent work and being a strong team player. During the interview, provide examples of how you've successfully worked in a team while also taking initiative on your own. This will show that you can adapt to different working styles.
✨Familiarise Yourself with the Organisation
Research London North West University Healthcare NHS Trust and its services before the interview. Understanding their mission and values will help you align your answers with what they are looking for in a candidate, demonstrating your genuine interest in the role.
