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- Tasks: Be the friendly face of our health service, welcoming and guiding patients.
- Company: Join London North West University Healthcare NHS Trust, serving nearly one million people.
- Benefits: Enjoy training opportunities, flexible shifts, and a supportive team environment.
- Why this job: Make a real impact in the community while gaining valuable experience in healthcare.
- Qualifications: Excellent communication skills and a caring attitude are essential; training provided.
- Other info: Evening shifts required one to two days a week; cover at other clinics may be needed.
The predicted salary is between 30000 - 42000 £ per year.
An opportunity has arisen for highly motivated and enthusiastic Community Receptionists to join our Integrated Sexual and Reproductive Health Service. You will be based at Patrick Clements Clinic, Central Middlesex Hospital, providing contraception and testing/treatment for sexually transmitted infections. You may also be required to cover clinics at Ealing, Harrow, and Hillingdon occasionally.
Your role will be crucial to the smooth running of the service, as you will be the first point of contact for our service users. You should have excellent interpersonal skills to ensure a positive experience for all patients. This non-judgemental role involves directing patients to the appropriate members of our multidisciplinary team and handling highly confidential and sensitive issues.
You will provide a professional and caring welcome to patients of all ages, including teenagers, promoting access to services for young people. You should be able to work independently using your own initiative while maintaining a strong team approach. Excellent telephone and IT skills are essential. Training will be provided for our IT systems and in contraception and sexual health processes. The role requires working evening shifts one to two days a week.
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow, and beyond. Our team of over 8,200 staff serve a diverse population of nearly one million people. We operate major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country, offering a full range of services including a top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK.
- St Mark\’s Hospital: an internationally renowned specialist centre for bowel disease.
- Ealing Hospital: a busy district general hospital with a 24/7 emergency department, urgent care centre, and specialist care at Meadow House Hospice.
- Central Middlesex Hospital: our planned care site, hosting surgical and outpatient services, and an urgent care centre.
We are a university teaching NHS trust, committed to training future clinicians and advancing research to benefit the public.
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Community Receptionist employer: London North West Healthcare NHS Trust
Contact Detail:
London North West Healthcare NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Receptionist
✨Tip Number 1
Familiarise yourself with the Integrated Sexual and Reproductive Health Service. Understanding the services offered, such as contraception and STI testing, will help you engage confidently with both the team and service users during your interview.
✨Tip Number 2
Highlight your interpersonal skills by preparing examples of how you've successfully communicated with diverse groups in previous roles. This will demonstrate your ability to create a welcoming environment for patients of all ages.
✨Tip Number 3
Show your commitment to confidentiality and sensitivity by discussing any relevant experiences where you handled sensitive information. This is crucial in a role that deals with personal health matters.
✨Tip Number 4
Be prepared to discuss your flexibility regarding evening shifts and covering clinics at different locations. Showing your willingness to adapt will make you a more attractive candidate for this position.
We think you need these skills to ace Community Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Community Receptionist. Highlight key skills such as interpersonal abilities, IT proficiency, and the importance of confidentiality.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job. Emphasise any previous roles in healthcare or customer service, and showcase your ability to work independently and as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that demonstrates your enthusiasm for the role and the organisation. Mention specific reasons why you want to work at the Integrated Sexual and Reproductive Health Service and how your values align with their mission.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at London North West Healthcare NHS Trust
✨Showcase Your Interpersonal Skills
As a Community Receptionist, you'll be the first point of contact for patients. Make sure to highlight your excellent interpersonal skills during the interview. Share examples of how you've successfully interacted with diverse individuals and handled sensitive situations.
✨Demonstrate Your Initiative
This role requires you to work independently while also being part of a team. Be prepared to discuss instances where you've taken the initiative in previous roles. This will show your potential employer that you can manage responsibilities effectively without constant supervision.
✨Familiarise Yourself with the Services
Research the Integrated Sexual and Reproductive Health Service and understand the types of services offered. Being knowledgeable about contraception and sexually transmitted infections will demonstrate your commitment to the role and help you answer questions more confidently.
✨Prepare for Confidentiality Questions
Given the sensitive nature of the role, expect questions about handling confidential information. Prepare to discuss your understanding of confidentiality and how you would ensure a safe and non-judgemental environment for all patients.
