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- Tasks: Support the admin services manager and ensure excellent customer service daily.
- Company: Join a dedicated team at Central Middlesex Hospital, focused on patient care.
- Benefits: Gain valuable experience in healthcare administration with a supportive team environment.
- Why this job: Make a real impact by helping patients navigate their healthcare journey.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: Work primarily at Willesden Centre for Health and Care, with potential for varied locations.
The predicted salary is between 28800 - 43200 £ per year.
Your role will involve supporting the administrative services manager in the day to day running of the administrative service.
A key part to this role will be to ensure an excellent level of customer service and attention to detail is delivered throughout the team.
Provide an efficient and polite service to patients when booking outpatient procedures and work collaboratively and co-operatively with others to meet the needs of the patients and their families.
This role provides the administration/clerical function for the department as well as the Trust. This includes booking appointments, patient`s transport, interpreters, managing the phone line, meet and greet patients, check and update demographics.
The post holder will adhere to Trust policy with regards to the sensitive information that patients are providing, and the sensitive information held with regards to them.
The post holder may work at any of the Trust’s sites however the main site will be at Willesden Centre for Health and Care, Willesden Eyecare Centre., Work as part of a team and provide administrative support to Clinical Teams
Have a professional telephone manner toward patients/relatives and other staff members.
To ensure that patient pathway is monitored in accordance with relevant RTT standards.
Maintain the confidentiality of information about patients, staff and health service businesses in accordance with Trust Confidentiality Policy and the Data Protection Act.
To communicate effectively with a range of people, either in person or on the telephone and email promptly and in a professional and courteous manner whilst recognising barriers to communication.
Dealing sensitively with any complaints, problems or issues arising, highlighting and referring problems where necessary to the supervisors.
Establish and maintain electronic patient records.
Booking of patient’s appointments within the agreed targets and ensuring that these targets are not breached.
Cover other members of the Ophthalmology admin team when required.
Responsible for and manage generic email inbox.
Monitor and manage the clinic lists and the request queues.
Central Middlesex Hospital
Acton Lane
London
NW10 7NS, Central Middlesex Hospital
Acton Lane
London
NW10 7NS
Employer’s website
https://www.lnwh.nhs.uk (Opens in a new tab)
For questions about the job, contact:
Office Manager
Jennifer Coleo
jennifer.coelho@nhs.net
02089637130
Administrator - Ophthalmology employer: London North West Healthcare NHS Trust
Contact Detail:
London North West Healthcare NHS Trust Recruiting Team
+442089637130
jennifer.coelho@nhs.net
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator - Ophthalmology
✨Tip Number 1
Familiarize yourself with the specific administrative processes in healthcare, especially those related to ophthalmology. Understanding the nuances of patient booking and transport logistics will give you an edge during the interview.
✨Tip Number 2
Practice your communication skills, particularly in a professional context. Since you'll be dealing with patients and their families, being able to convey information clearly and empathetically is crucial.
✨Tip Number 3
Research the Trust's policies on confidentiality and data protection. Being knowledgeable about these policies will demonstrate your commitment to patient privacy and safety, which is essential for this role.
✨Tip Number 4
Network with current or former employees of the Trust, if possible. They can provide insights into the work culture and expectations, helping you tailor your approach when applying.
We think you need these skills to ace Administrator - Ophthalmology
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities such as booking appointments, managing patient records, and providing excellent customer service. Tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous administrative roles, especially in healthcare settings. Mention specific examples where you demonstrated attention to detail, effective communication, and customer service skills.
Showcase Your Communication Skills: Since the role requires effective communication with patients and staff, provide examples of how you've successfully communicated in past roles. This could include handling complaints or working collaboratively within a team.
Adhere to Confidentiality Standards: Mention your understanding of confidentiality and data protection, especially in a healthcare context. Highlight any experience you have in managing sensitive information and adhering to relevant policies.
How to prepare for a job interview at London North West Healthcare NHS Trust
✨Showcase Your Customer Service Skills
Since this role emphasizes excellent customer service, be prepared to share specific examples of how you've provided outstanding service in previous positions. Highlight your ability to handle difficult situations with patience and professionalism.
✨Demonstrate Attention to Detail
Attention to detail is crucial in administrative roles, especially in healthcare. Discuss your methods for ensuring accuracy in tasks like booking appointments and managing patient records. Mention any tools or systems you use to stay organized.
✨Communicate Clearly and Professionally
Effective communication is key in this position. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you would handle communication barriers and ensure that all patients feel understood and valued.
✨Understand Confidentiality Policies
Familiarize yourself with confidentiality policies and the importance of data protection in healthcare. Be prepared to discuss how you would handle sensitive information and maintain patient confidentiality in your daily tasks.
