At a Glance
- Tasks: Lead product development to enhance customer experience and drive business goals.
- Company: Join London North Eastern Railway, a progressive and innovative travel company.
- Benefits: Enjoy free travel, discounts, health schemes, and career development opportunities.
- Other info: Inclusive culture focused on personal growth and well-being.
- Why this job: Be part of a team transforming rail travel with cutting-edge digital solutions.
- Qualifications: Experience in digital product management and strong collaboration skills required.
The predicted salary is between 60000 - 75000 £ per year.
Join LNER at the cutting edge of digital innovation, delivering impactful services across Digital Retail, Customer Support, and Operations. As a key member of our digital team, you'll lead the development of products that drive business goals, enhance customer experience, and support our colleagues. Collaborating with cross-functional teams and stakeholders, you'll shape product strategies, deliver roadmaps, and champion continuous improvement to ensure our digital solutions evolve with the needs of the business and industry.
This role reports into a Digital Service Lead and will have a primary area of focus or product type, which may flex in response to the evolving needs of the wider service.
Within this role you'll be involved in:
- Product Strategy & Vision: Collaborate closely with business owners to consider how products work across the digital service ecosystem to define a product vision, shape a strategy and prioritise initiatives. Develop a clear roadmap aligned with the Service goals and ecosystem.
- Product Lifecycle Management: Lead products from ideation through development, launch, and continuous improvement. Ensure that products work optimally within the full digital service to meet service goals, with optimal use of shared platforms, components, resource and data.
- User-Centric & Data-Driven: Champion user-centered design and use data, analytics, and user feedback to inform decisions, track performance, and drive enhancements.
- Cross-Functional Collaboration: Act as a bridge between digital service teams, business stakeholders, suppliers, IT, marketing, and customer support to ensure seamless development and delivery.
- Market & Industry Insight: Monitor industry trends, emerging technologies, and competitor activity to identify opportunities for innovation, stay ahead of trends and build capabilities.
- Agile Delivery: Manage backlogs, write user stories, and oversee delivery through appropriate methodologies (Agile, Waterfall, etc.). Adapt quickly to change and manage multiple priorities in a fast-paced environment.
- Stakeholder Engagement: Build strong relationships with internal and external stakeholders. Communicate product status, priorities, and risks clearly and regularly. Represent LNER on industry working groups.
- Financial & Commercial Management: Own and manage product and change budgets, ensuring value-driven decisions, timely delivery, and alignment with financial goals.
- Supplier Management: Oversee third-party suppliers and contracts to ensure quality, cost-effectiveness, and adherence to SLAs.
- Team Leadership: Line-manage relevant team members including Associate Product Managers, Product Optimisation Managers, and Apprentices.
- Personal Development & Flexibility: Maintain up-to-date skills and be ready to support out-of-hours releases or cover other roles as needed to ensure service continuity.
What you'll need:
We're looking for an experienced Digital Product Manager with a passion for user-centered design, data-driven decision-making, and continuous innovation. You'll bring a solid blend of strategic thinking, delivery focus, and strong stakeholder engagement skills.
Key Skills & Experience:
- Product Expertise: Demonstratable experience in digital product management, with strong knowledge of end-to-end product lifecycles and delivery methodologies (Agile, Scrum, Waterfall).
- User-Centric & Data-Led: Strong understanding of UX/UI principles and the ability to translate user insights and performance metrics into impactful product decisions.
- Collaboration & Communication: Excellent communicator with the ability to influence, negotiate, and build trusted relationships across technical and non-technical teams, suppliers, and stakeholders.
- Creative & Commercial Mindset: Able to identify opportunities for differentiation, innovation, and cost-effective delivery, balancing commercial value, user benefit, and risk.
- Analytical & Organised: Strong problem-solving skills with a sharp eye for detail. Capable of managing competing priorities, multiple initiatives, and making informed decisions under pressure.
- Industry Awareness: A good understanding of the rail industry's operational and stakeholder landscape is desirable but not essential, along with curiosity and willingness to learn more.
- Technical Confidence: Comfortable using product management tools (Jira, Trello, Confluence, Miro) and with a working knowledge of web and app development principles.
- Agile, Scrum, or Product Management certifications (desirable but not essential).
What you'll get:
- Free travel on LNER + 75% off other companies' tickets (for you & dependents)
- Discounted international train tickets (after one year's service)
- 50% discount on LNER tickets for friends & family
- Annual cycle to work schemes
- Discount, savings and cashback scheme from top retailers
- Health & wellbeing schemes and discounts
- Host of training opportunities to help further your career
- Rewards & awards to recognise when you shine
We are committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey – and ensures that when you're at LNER, you can always be you.
Diversity and inclusion: We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.
Developing our people: We are focused on creating a learning culture, to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.
Disclosure and Barring Service (DBS) Check: If you are successful in your application and are new to the business, we will undertake a basic DBS check as part of our pre-employment checks.
Medical screening: We're a safety conscious business so for all roles you'll need to pass a medical screening and a drugs and alcohol test before we send you an unconditional job offer.
Product Manager in York employer: London North Eastern Railway
At London North Eastern Railway, we pride ourselves on being an exceptional employer that values professional growth and teamwork. Based in the vibrant city of York, our work culture fosters collaboration and innovation, offering employees unique benefits such as free travel and discounts, alongside opportunities for career advancement in the dynamic field of procurement. Join us to make a meaningful impact while enjoying a rewarding and fulfilling career.
Contact Details:
London North Eastern Railway Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager in York
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like London North Eastern Railway!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at London North Eastern Railway would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at London North Eastern Railway through your school's career services!
We think you need these skills to ace Product Manager in York
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Manager, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Manager position at London North Eastern Railway. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at London North Eastern Railway
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
