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- Tasks: Serve customers with a smile, creating memorable experiences on board our trains.
- Company: Join LNER, a progressive and responsible train operating company.
- Benefits: Free travel, discounts, health schemes, and career development opportunities.
- Why this job: Be part of a team that transforms rail travel and makes a difference.
- Qualifications: Customer service experience and strong interpersonal skills required.
- Other info: Flexible weekend shifts with excellent growth potential in a diverse environment.
The predicted salary is between 12000 - 15000 £ per year.
This is for a Talent Pool Vacancy. Part Time is predominantly weekend only. Interviews for this are planned for 22nd/23rd April.
Why LNER? We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day. Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma train has brought faster journey times, more space and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join. Bringing passion. Being bold. Always caring. Owning it. They're the values that make us LNER. Are you on board?
So, what exactly does a Customer Experience Host do? By joining LNER as a Customer Experience Host you could be serving early morning coffees to our business commuters, handing out sweet treats for families on day trips or even be found rustling up bacon sandwiches for football fans travelling to support their teams. No matter the journey, you'll be on hand to provide an exceptional and personalised experience. You'll have the opportunity to bring a smile to our customers' faces through creating a welcoming on board atmosphere, assisting with luggage, as well as ensuring our customers leave with a positive memory of their journey with us.
For our customers travelling in standard class you'll offer a service from either the cafe bar or deliver a personal at seat service for customers using our "lets eat at your seat" app, whilst taking responsibility for both cash and stock management. Within first class you'll serve customers our complimentary food and beverage offering, delivered to the highest of standards. As a Customer Experience Host you'll also develop a good understanding of health and safety and be trained to ensure a safe, clean and tidy environment onboard our trains at all times. Think you can manage all of this whilst travelling at 125mph? Then this is the job for you!
To make it as a Customer Experience Host you'll need:
- Plenty of customer service experience and strong interpersonal skills
- A good track record of providing customers with a personalised and memorable service as well as a genuine passion for helping customers
- The ability to communicate effectively through the toughest of situations and relish stepping up to the challenge of disruption
- Proven soft sales skills and experience of product management – you'll enjoy developing your knowledge around our on board offering to share with both customers and colleagues
- Due to the sale of alcohol, you will need to be aged 18 or over to apply
- Flexibility - our Customer Experience Hosts are on hand to assist our customers early in the morning, late in the evening and over weekends, so you'll need to be able to fully commit to working shifts.
What you'll get:
- Free travel on LNER + 75% off other companies' tickets (for you & dependents)
- Discounted international train tickets (after one year's service)
- 50% discount on LNER tickets for friends & family
- Generous pension scheme
- Annual cycle to work schemes
- Discount, savings and cashback scheme from top retailers
- Health & wellbeing schemes and discounts
- Host of training opportunities to help further your career
- Rewards & awards to recognise when you shine
Part Time salary is £14,516 inclusive of an attendance allowance of £1,909. Advertised Part Time Salary is 17.5 hours per week on average and is inclusive of Attendance Allowance £1,909 Per Annum.
What we believe: To be the most loved, progressive and responsible train operating company, we must make a meaningful difference – always doing what's right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish. We know that our people are the beating heart of everything we do. We are committed to creating an inclusive, engaged culture that supports our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.
Diversity and inclusion: We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.
Developing our people: We are focused on creating a learning culture, to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.
Health & wellbeing: To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.
What next? As we say, we have fantastic opportunities for ambitious people from all sorts of different backgrounds, so now is the time to join the team at LNER – without delay! Start your journey here.
Please note we are unable to provide feedback on applications at any stage prior to a face to face interview.
Part-Time Customer Experience Host- Talent Pool employer: London North Eastern Railway
Contact Detail:
London North Eastern Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Customer Experience Host- Talent Pool
✨Tip Number 1
Get to know LNER! Familiarise yourself with their values and what makes them tick. When you show genuine enthusiasm for their mission during interviews, it’ll really set you apart from the crowd.
✨Tip Number 2
Practice your customer service scenarios! Think about how you’d handle tricky situations on board. Being able to demonstrate your problem-solving skills will show that you’re ready to step up when things get a bit hectic.
✨Tip Number 3
Network like a pro! Connect with current or former LNER employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you’re serious about joining the team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to landing that part-time gig as a Customer Experience Host!
We think you need these skills to ace Part-Time Customer Experience Host- Talent Pool
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about creating memorable experiences for our customers.
Tailor Your Application: Make sure to customise your application to highlight relevant experience. Mention specific examples of how you've provided exceptional service in the past – we love hearing your stories!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets into the right hands and helps us get to know you better.
How to prepare for a job interview at London North Eastern Railway
✨Know the Company Values
Before your interview, take some time to familiarise yourself with LNER's values: passion, boldness, care, and ownership. Think about how you can demonstrate these values through your past experiences and how they align with your personal work ethic.
✨Showcase Your Customer Service Skills
As a Customer Experience Host, you'll be interacting with a variety of customers. Prepare specific examples from your previous roles where you've provided exceptional service or resolved issues effectively. This will show that you have the interpersonal skills needed for the job.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling difficult customers or managing disruptions. Practice your responses to these scenarios, focusing on how you would maintain a positive experience for customers even under pressure.
✨Demonstrate Flexibility and Commitment
Since the role requires working weekends and early mornings, be prepared to discuss your availability and willingness to adapt to the schedule. Highlight any previous experiences where you've successfully managed flexible working hours.