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- Tasks: Enhance customer journeys by serving food, creating a welcoming atmosphere, and assisting with luggage.
- Company: Leading UK train company focused on exceptional customer service.
- Benefits: Flexible hours, dynamic team environment, and the chance to create memorable experiences.
- Why this job: Join a fast-paced role where you can make a real difference in travellers' experiences.
- Qualifications: Strong customer service skills and ability to manage cash and stock.
- Other info: Ideal for those who thrive in a lively environment and enjoy working with people.
The predicted salary is between 24000 - 36000 £ per year.
A leading UK train company is looking for a Customer Experience Host to enhance customers' journeys by providing exceptional service. The role involves serving food and beverages, creating a welcoming atmosphere, and assisting with luggage. With a fast-paced environment, flexibility for early starts and late finishes is essential.
The ideal candidate will have strong customer service skills, be able to manage cash and stock, and ensure health and safety standards. This is a fantastic opportunity to be part of a dynamic team offering memorable experiences for travelers.
On-Board Customer Experience Host - Fast Rail Travel employer: London North Eastern Railway
Contact Detail:
London North Eastern Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Board Customer Experience Host - Fast Rail Travel
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios. Think about how you'd handle different situations on the job, like dealing with a difficult customer or managing stock. This will prepare you for those tricky interview questions!
✨Tip Number 3
Network, network, network! Connect with current employees on LinkedIn or attend industry events. They might give you insider tips or even refer you for the role, which can really boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace On-Board Customer Experience Host - Fast Rail Travel
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to create memorable experiences for customers, just like you'll be doing as a Customer Experience Host.
Tailor Your Application: Don’t just send the same old CV and cover letter. Take a moment to tailor your application to this specific role. Mention your flexibility with early starts and late finishes, as we know that’s key in our fast-paced environment.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences shine through without any fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our dynamic team.
How to prepare for a job interview at London North Eastern Railway
✨Know the Company
Before your interview, do some research on the train company. Understand their values, mission, and what sets them apart in the industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Experience Host, your ability to provide exceptional service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you handled difficult situations and ensured customer satisfaction.
✨Demonstrate Flexibility
Since the role requires early starts and late finishes, be ready to discuss your availability. Share any previous experiences where you had to adapt to changing schedules or work in a fast-paced environment. This shows that you can handle the demands of the job.
✨Health and Safety Awareness
Familiarise yourself with basic health and safety standards relevant to serving food and beverages. Be prepared to discuss how you would ensure a safe environment for both customers and colleagues. This demonstrates your commitment to maintaining high standards in your role.
