Learning Specialist Operational Designer

Please note, this is an 18 month fixed term contract.

Great journeys start with great people

Here at LNER, we're shaping the future of rail on one of the UK's most iconic routes. From our high-speed Azuma fleet, redefining long-distance travel, to our next generation of trains, Serenza, this is a moment of real transformation for LNER. We're investing in cutting-edge technology, sustainability, and most importantly our people, to deliver outstanding experiences for our customers. There has never been a more exciting time to grow your career with LNER!

So, what exactly does our Learning Specialist Operational Designer do?

We have an exciting opportunity to join our Learning and Development team as a Learning Specialist. As our Learning Specialist you will be involved in designing, facilitating and delivering engaging instructional and online learning resources, specifically in relation to the delivery of the East Coast Digital Programme (ECDP) and using our e-learning platform, Articulate.

Owning the end-to-end process of implementing new learning solutions and tools for ERTMS, you will be responsible for taking briefs from internal customers, collaborating with stakeholders throughout the design process, creating compelling and accessible learning solutions and regularly evaluating learning content to ensure user experience and outcomes are maximised.

Acting as a partner to the business, you'll work collaboratively with teams across the business, providing advice and guidance to key stakeholders on the most suitable method of delivery and supporting them in creating learning objectives and the appropriate level of pre and post event evaluation.

You will also be involved in;

• Maintaining an up-to-date knowledge of training design trends, recommending how they may enhance learning at LNER.
• Supporting the ERTMS programme with the scoping, designing and development of training interventions for our operational departments.
• Evaluating fully all learning, development and training solutions to ensure they maximise the performance of our people.
• Delivering technical and non-technical skills training and assessment associated with industry change, incorporating new ways of working in order to improve safety, performance and engagement.
• Carrying out annual training/learning needs analysis by partnering with key stakeholders to identify future development needs and associated budgets.
• Ensuring the Head of ERTMS and Operational Training Delivery Manager (Driver) and other key stakeholders are updated on the effectiveness of all programme/s.
• Working to support and refresh content in collaboration with the business and regional teams.

What you'll need

We are looking for someone who has drive, resilience and enthusiasm as well as a passion for people development. You'll also have;

• Experience of designing operational and/or safety critical/compliance training material.
• Working knowledge of e-Learning platforms and the ability to create modules as required (Articulate would be beneficial).
• Experience in designing instructor led and blended training solutions.
• Experience of developing solutions within a customer experience environment and at all levels.
• Previous experience of designing and delivering learning and development interventions.
• A proven track record of working within a team which is action orientated to achieve results.
• Previous successful experience of project management.
• Excellent communications skills.
• Free travel on LNER, plus 75% off other companies' tickets (for you and your dependents).
• Discounted international train tickets (after one year's service).
• 50% discount on LNER tickets for friends and family.
• Annual cycle to work schemes/electric vehicle scheme.
• Discount, savings and cashback scheme from top retailers.
• Health and wellbeing schemes and discounts.
• A host of training opportunities to help further your career.
• Rewards and awards to recognise when you shine.

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