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- Tasks: Lead an onboard team to deliver exceptional customer service and ensure passenger comfort.
- Company: Progressive train operating company in Scotland with a focus on customer experience.
- Benefits: Travel discounts, generous pension scheme, and flexible shifts.
- Why this job: Inspire teams while making a real difference in customer journeys.
- Qualifications: Leadership experience, passion for customer service, and CIEH Level 2 Food Hygiene qualification.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A progressive train operating company in Scotland is seeking a Customer Experience Leader to lead an onboard team. This role involves delivering exceptional service, ensuring customer comfort, and supporting the Train Manager.
Candidates should possess leadership experience and be passionate about customer service. The position requires flexibility for shifts, knowledge of ticketing, and a CIEH Level 2 Food Hygiene qualification.
Enjoy benefits including travel discounts and a generous pension scheme.
Onboard Customer Experience Leader — Lead & Inspire Teams in Inverness employer: London North Eastern Railway
Contact Detail:
London North Eastern Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboard Customer Experience Leader — Lead & Inspire Teams in Inverness
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and leadership. We want to showcase our passion and experience, so let’s have some solid examples ready!
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-focused role. Let’s make sure we look professional and approachable when we walk into that interview.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Onboard Customer Experience Leader — Lead & Inspire Teams in Inverness
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for delivering exceptional customer experiences. Share specific examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
Highlight Your Leadership Experience: We want to know about your leadership skills! Make sure to include any relevant experience where you've led a team or inspired others. Use clear examples to demonstrate how you’ve motivated your team to achieve great results.
Be Flexible and Open-Minded: Since the role requires flexibility with shifts, mention your willingness to adapt to different schedules. This shows us that you're ready to meet the demands of the job and support the Train Manager effectively.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity!
How to prepare for a job interview at London North Eastern Railway
✨Know Your Customer Service Inside Out
Make sure you brush up on the principles of exceptional customer service. Be ready to share examples from your past experiences where you went above and beyond for customers. This will show your passion for the role and your understanding of what it takes to deliver outstanding service.
✨Showcase Your Leadership Skills
Prepare to discuss your leadership style and how you've successfully led teams in the past. Think of specific instances where you inspired your team or resolved conflicts. This will demonstrate your capability to lead and motivate an onboard team effectively.
✨Familiarise Yourself with Ticketing Systems
Since knowledge of ticketing is crucial, take some time to research common ticketing systems used in the train industry. Being able to discuss these systems confidently will show that you're proactive and ready to hit the ground running.
✨Highlight Your Flexibility and Adaptability
This role requires flexibility for shifts, so be prepared to discuss your availability and willingness to adapt to changing schedules. Share examples of how you've managed flexible work hours in the past, which will reassure them of your commitment to the role.
