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- Tasks: Resolve IT issues and provide second-line support in a dynamic field environment.
- Company: Leading train operating company with a focus on diversity and inclusion.
- Benefits: Free travel, discounts on train tickets, and a supportive work culture.
- Why this job: Join a team that values your skills and offers real-world impact.
- Qualifications: Attention to detail and Level 4 ITIL Practitioner Certificate preferred.
- Other info: 12-month fixed-term contract with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading train operating company is seeking an IT Support professional based in Edinburgh to join their Field Support Team on a 12-month fixed-term contract. You will handle second-line support, resolve IT issues, and document business data.
The ideal candidate should have strong attention to detail, with a preference for Level 4 ITIL Practitioner Certificates.
Benefits include free travel and discounts on train tickets, along with a supportive work environment focused on diversity and inclusion.
Field IT Support Engineer - Rapid, Proactive Issue Resolver employer: London North Eastern Railway
Contact Detail:
London North Eastern Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field IT Support Engineer - Rapid, Proactive Issue Resolver
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. We should be ready to showcase our problem-solving skills and attention to detail, just like the job description highlights.
✨Tip Number 3
Don’t forget to research the company culture! Understanding their focus on diversity and inclusion can help us tailor our responses and show we’re a great fit for their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace Field IT Support Engineer - Rapid, Proactive Issue Resolver
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support and any specific skills that match the job description. We want to see how you can bring your unique flair to our Field Support Team!
Showcase Your Problem-Solving Skills: As a Rapid, Proactive Issue Resolver, it’s crucial to demonstrate your ability to tackle IT issues head-on. Include examples of past challenges you've faced and how you resolved them effectively.
Be Detail-Oriented: Attention to detail is key in this role. When filling out your application, double-check for any typos or errors. We appreciate candidates who take pride in their work and present themselves professionally.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at London North Eastern Railway
✨Know Your ITIL Basics
Make sure you brush up on your ITIL knowledge, especially if you have a Level 4 ITIL Practitioner Certificate. Be ready to discuss how you've applied ITIL principles in past roles, as this will show your understanding of best practices in IT support.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved IT issues quickly and effectively in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your proactive approach to troubleshooting.
✨Demonstrate Attention to Detail
Since attention to detail is crucial for this role, think of instances where your meticulous nature made a difference. Whether it was documenting business data or ensuring accurate issue resolution, be ready to share these stories.
✨Emphasise Your Team Spirit
This company values a supportive work environment, so be prepared to discuss how you collaborate with others. Share experiences where you contributed to team success or supported colleagues, showcasing your commitment to diversity and inclusion.
