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- Tasks: Resolve IT issues and maintain service continuity at Edinburgh Waverley station.
- Company: Leading train operating company with a focus on customer service.
- Benefits: 12-month contract, hands-on experience, and opportunity to learn about rail systems.
- Why this job: Make a real difference in IT support while enhancing your customer service skills.
- Qualifications: Strong attention to detail, excellent communication, and a commitment to learning.
- Other info: Dynamic work environment with opportunities for growth in the IT field.
The predicted salary is between 30000 - 42000 £ per year.
A leading train operating company is seeking an IT Support professional for a 12-month fixed-term contract based at Edinburgh Waverley station. You will focus on resolving IT issues and maintaining service continuity while documenting business data for both technical and non-technical stakeholders.
Ideal candidates will possess strong attention to detail and customer service commitment. This role requires excellent communication skills and a readiness to learn, particularly in rail systems. Join us to make a difference in IT support and customer service.
Field IT Support Engineer – On-Call, Customer‑Focused Troubleshooter employer: London North Eastern Railway
Contact Detail:
London North Eastern Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field IT Support Engineer – On-Call, Customer‑Focused Troubleshooter
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local meetups, or join online forums. The more connections we make, the better our chances of landing that Field IT Support Engineer gig.
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios where you can resolve common IT issues. This will not only boost your confidence but also show potential employers that you're ready to tackle real-world problems.
✨Tip Number 3
Prepare for interviews by researching the company and its IT systems. Knowing their tech stack and how you can contribute will impress interviewers and demonstrate your commitment to customer-focused service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Field IT Support Engineer – On-Call, Customer‑Focused Troubleshooter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and customer service. We want to see how your skills align with the role, so don’t be shy about showcasing your troubleshooting successes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Remember, we love a good story, so share your journey in tech!
Show Off Your Communication Skills: Since this role involves liaising with both technical and non-technical stakeholders, make sure your application reflects your ability to communicate clearly. We appreciate candidates who can bridge the gap between tech jargon and everyday language.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on board with our mission to enhance IT support in the rail industry!
How to prepare for a job interview at London North Eastern Railway
✨Know Your Tech Inside Out
Make sure you brush up on the specific IT systems and tools mentioned in the job description. Familiarise yourself with common troubleshooting techniques and be ready to discuss how you've resolved similar issues in the past.
✨Show Off Your Customer Service Skills
Since this role is customer-focused, prepare examples of how you've provided excellent service in previous positions. Think about times when you went above and beyond to help a customer or resolve an issue quickly.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms. You’ll need to communicate effectively with both technical and non-technical stakeholders, so being able to adapt your language is key.
✨Demonstrate Your Willingness to Learn
Express your enthusiasm for learning about rail systems and any other relevant technologies. Share examples of how you've quickly picked up new skills or knowledge in the past to show you're ready to dive in.
