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For Companies At a Glance
- Tasks: Deliver outstanding service and create a welcoming atmosphere for passengers on train journeys.
- Company: A leading UK train operating company focused on customer satisfaction.
- Benefits: Flexible shifts, competitive pay, and opportunities to grow in the travel industry.
- Why this job: Join a passionate team and make every journey memorable for our customers.
- Qualifications: Strong customer service skills and a friendly, adaptable attitude.
- Other info: Perfect for those who love travel and enjoy working with diverse people.
The predicted salary is between 30000 - 42000 £ per year.
A UK train operating company is seeking a Customer Experience Host to provide exceptional service during train journeys.
Responsibilities include:
- Serving food and beverages
- Ensuring a welcoming environment
- Maintaining onboard health and safety standards
Candidates should have strong customer service experience and the flexibility to work various shifts, including weekends and early mornings. This role is perfect for those passionate about customer care and capable of managing diverse customer interactions.
Onboard Customer Experience Host | Travel & Service in Doncaster employer: London North Eastern Railway
Contact Detail:
London North Eastern Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboard Customer Experience Host | Travel & Service in Doncaster
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer interaction skills. Role-play with friends or family to simulate various scenarios you might face as a Customer Experience Host. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Onboard Customer Experience Host | Travel & Service in Doncaster
Some tips for your application 🫡
Show Your Passion for Customer Care: When writing your application, let us see your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to create a welcoming environment for customers.
Highlight Relevant Experience: Make sure to showcase any previous roles where you’ve provided exceptional service. We want to know about your experience in fast-paced environments, especially if it involves food and beverage service!
Be Flexible and Open: Since this role requires working various shifts, including weekends and early mornings, mention your availability clearly. Flexibility is key, so let us know how you can adapt to different schedules.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to attach your CV and cover letter seamlessly!
How to prepare for a job interview at London North Eastern Railway
✨Know the Company
Before your interview, do a bit of research on the train operating company. Understand their values, mission, and what sets them apart in the travel industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided exceptional customer service. Think about times when you went above and beyond to ensure customer satisfaction, especially in challenging situations. This will demonstrate your capability to handle diverse customer interactions effectively.
✨Be Ready for Shift Flexibility Questions
Since the role requires flexibility with shifts, be prepared to discuss your availability openly. Highlight your willingness to work weekends and early mornings, and share any previous experiences where you successfully managed a varied schedule.
✨Emphasise Health and Safety Awareness
Given the importance of health and safety standards onboard, be ready to talk about your understanding of these protocols. Share any relevant experiences or training you've had that relates to maintaining a safe environment for customers and colleagues alike.
