Customer Experience Host

Overview

Full and Part time positions – various shift patterns. But will include early starts, late finishes and weekend working.

Earliest book on time currently 4.15am. Latest book off time currently 10pm. These times are subject to change, owing to the nature of our business and timetable changes.

About the employer

Why LNER?

We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we\’re looking for the people who can deliver this, every day.

Since we took over on the East Coast mainline, we\’ve been changing the face of rail travel. Our new Azuma train has brought faster journey times, more space and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join.

Bringing passion. Being bold. Always caring. Owning it. They\’re the values that make us LNER.

Are you on board?

Role

So, what exactly does a Customer Experience Host do?

We\’re glad you asked!

By joining LNER as a Customer Experience Host you could be serving early morning coffees to our business commuters, handing out sweet treats for families on day trips or even be found rustling up bacon sandwiches for football fans travelling to support their teams. No matter the journey, you\’ll be on hand to provide an exceptional and personalised experience. You\’ll have the opportunity to bring a smile to our customers\’ faces through creating a welcoming on board atmosphere, assisting with luggage, as well as ensuring our customers leave with a positive memory of their journey with us.

For our customers travelling in standard class you\’ll offer a service from either the cafe bar or deliver a personal at seat service for customers using our \”lets eat at your seat\” app, whilst taking responsibility for both cash and stock management. Within first class you\’ll serve customers our complimentary food and beverage offering, delivered to the highest of standards. As a Customer Experience Host you\’ll also develop a good understanding of health and safety and be trained to ensure a safe, clean and tidy environment onboard our trains at all times.

Think you can manage all of this whilst travelling at 125mph? Then this is the job for you!

So, do you have what it takes?