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- Tasks: Assist customers at the station, ensuring safe and timely train dispatch.
- Company: Join London North Eastern Railway, a progressive leader in rail travel.
- Benefits: Enjoy flexible shifts, full training, and a vibrant work culture.
- Why this job: Be the face of LNER, creating memorable experiences for travellers.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Must be flexible with working hours, including early mornings and weekends.
The predicted salary is between 24000 - 36000 £ per year.
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Station Customer Service Assistant, Grantham
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Client:
London North Eastern Railway (LNER)
Location:
Grantham, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
1eea6bdf32bb
Job Views:
22
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
We go beyond. For everyone.Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we\’re looking for the people who can deliver this, every day.
Since we took over on the East Coast mainline, we\’ve been changing the face of rail travel. Our new Azuma train has brought faster journey times, more space and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join.
Bringing passion. Being bold. Always caring. Owning it. They\’re the values that make us LNER.
Are you on board?
By joining LNER as an Station Customer Service Assistant you will be the first or last point of contact on a customer\’s journey, providing a warm and welcoming hello, or wishing them well as they leave the station.
You\’ll need to provide this great service, all whilst being responsible for the safe and punctual dispatch of trains. Full training will be provided, but to be successful, you\’ll need to be comfortable working in an operational environment and be able to prioritise effectively. You\’ll need focus and attention to detail so that you are always on the ball to spot any potential hazards.
Along with dispatching trains, you will help our customers on and off the train; assisting people in wheelchairs and helping holiday makers with their suitcases, you\’ll help provide a memorable experience for all our customers.
Communication is key in this role, you could be centre stage with our customers, liaising with your fellow dispatchers, or acting as the voice of the station, making announcements on the public address system.
Being the face of our wonderful stations, what do we need you to have…?
- To be a Station Customer Service Assistant, you\’ll need plenty of customer service experience and strong interpersonal skill s – you\’ll have a good track record of providing customers with a personalised and memorable service, have a genuine passion for helping customers with the ability to communicate effectively through the toughest of situations and relishing the challenge of stepping up to the challenge of disruption.
- You\’ll have the ability to work safely with experience of working to rules and regulations – you\’ll enjoy the balance of providing great customer service within set guidelines.
- Finally, you\’ll need to be flexible – our Station Customer Service Assistant\’s are on hand to assist our customers early in the morning, late on an evening and over weekends so you\’ll need to be able to fully commit to working shifts.
- As part of the interview process, you\’d need to pass some industry standard psychometric testing and a safety critical medical.
What next?
As we say, we have fantastic opportunities for ambitious people from all sorts of different backgrounds, so now is the time to join the team at LNER – without delay!
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Station Customer Service Assistant employer: London North Eastern Railway (LNER)
Contact Detail:
London North Eastern Railway (LNER) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Customer Service Assistant
✨Tip Number 1
Familiarise yourself with LNER's values and mission. Understanding their commitment to customer service and safety will help you align your responses during the interview, showcasing that you're a perfect fit for their team.
✨Tip Number 2
Practice your communication skills. Since you'll be the face of the station, being able to convey information clearly and confidently is crucial. Consider role-playing scenarios where you assist customers or make announcements.
✨Tip Number 3
Prepare for the psychometric testing by researching common types of assessments used in the industry. Familiarity with these tests can help you perform better and demonstrate your suitability for the role.
✨Tip Number 4
Showcase your flexibility and willingness to work shifts. Be ready to discuss your availability during the interview, as this role requires commitment to early mornings, late evenings, and weekends.
We think you need these skills to ace Station Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Station Customer Service Assistant. Highlight key skills such as customer service experience, communication abilities, and flexibility in your application.
Tailor Your CV: Customise your CV to reflect your relevant experience in customer service. Use specific examples that demonstrate your interpersonal skills and ability to handle challenging situations effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of LNER's values. Mention how your background aligns with their vision of providing a memorable travel experience.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at London North Eastern Railway (LNER)
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've provided personalised service and handled challenging situations, as this role heavily relies on strong interpersonal skills.
✨Demonstrate Your Communication Abilities
Since communication is key in this role, practice articulating your thoughts clearly. Be prepared to discuss how you would handle announcements or liaise with colleagues, showcasing your ability to remain calm and effective under pressure.
✨Emphasise Safety Awareness
Discuss your understanding of safety protocols and regulations. Provide examples of how you've worked safely in previous roles, as this position requires a strong focus on safety while delivering excellent customer service.
✨Be Flexible and Committed
Express your willingness to work various shifts, including early mornings and late evenings. Highlight any past experiences where you've demonstrated flexibility in your work schedule, as this is crucial for the Station Customer Service Assistant role.
