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For Companies At a Glance
- Tasks: Be the friendly voice of our brand, helping customers with their queries and enhancing their experience.
- Company: Join a fast-growing wellness brand focused on adaptogenic coffee and customer care.
- Benefits: Enjoy a hybrid work setup, staff discounts, and a monthly wellness allowance.
- Why this job: Make a meaningful impact on customer satisfaction while working in a supportive team.
- Qualifications: Recent graduates with a passion for customer experience and wellness are encouraged to apply.
- Other info: Opportunity to shape customer care and grow your role as the brand expands.
The predicted salary is between 30000 - 42000 £ per year.
At London Nootropics, our mission is to help people stay balanced and find their flow - with delicious, best-in-class adaptogenic coffee that supports mental clarity, calm and focus. We launched in March 2020 with a vision to make the best-in-class adaptogen extracts accessible and easy to add to our day to help us stay balanced and find our flow. As we grow, we remain committed to delivering not just exceptional products, but also exceptional care and support for every member of our community.
We’re looking for a Customer Happiness Executive to join our team and become the voice of London Nootropics across all customer touchpoints. If you’re passionate about helping people, love solving problems, are interested in health and wellbeing, and thrive in a fast-paced environment - we’d love to hear from you.
About the role
As our Customer Happiness Executive, you’ll be the friendly, knowledgeable voice behind our customer experience - handling day-to-day enquiries with empathy, clarity, and efficiency. You’ll help people get the most out of our blends, support them through the buying journey, and play a key part in building brand loyalty. You’ll work closely with our Customer Care team and collaborate across operations and marketing - with plenty of opportunity to share ideas, shape customer journeys, and grow with the company.
What you’ll be doing
- Use Gorgias to handle all customer communications across phone, email, live chat and social channels - delivering timely, thoughtful, and brand-aligned responses.
- Navigate Shopify to access order details, update shipping information, manage cancellations or edits, and monitor fulfilment statuses to resolve queries with care.
- Manage Recharge to support our subscription customers - including pausing or adjusting upcoming orders, updating product selections, and ensuring a smooth renewal experience.
- Become a product expert in our adaptogenic coffee blends, providing accurate, personalised recommendations and guidance based on individual customer needs.
- Provide consistent, high-quality support - whether it’s a quick fix or a more complex issue - always reflecting our values of clarity, empathy and excellence.
- Collaborate with the wider team and escalate cases when needed to ensure swift and effective resolutions.
Insights & Improvements
- Log and tag customer queries, spot patterns in feedback, and share insights with the team to help identify recurring issues and improve our internal processes.
- Regularly review and suggest updates to our Help Centre, internal tools and workflows to make the customer journey smoother and more intuitive.
- Flag bugs, fulfilment issues, or website concerns to the relevant teams and help drive operational improvements over time.
- Contribute to our tone of voice and play a key role in building a customer experience that feels warm and personable.
- Be a proactive voice within the team - always looking for ways to elevate our customer experience, contribute to wider CX projects (like subscriptions, loyalty and retention), and make every interaction count.
We’d love to hear from you if you…
- Are a recent graduate with a genuine interest in customer experience, wellness, and startups.
- Are a strong communicator with excellent written English and a naturally warm, clear tone.
- Are eager to learn, take initiative, and thrive in a fast-moving, growing business.
- Are excited to join a close-knit, hard-working team where everyone helps each other.
- Are confident using tech and keen to get to grips with platforms like Gorgias, Shopify, Recharge and Klaviyo.
- Care deeply about helping others, are empathetic and want to make a meaningful impact.
Why join us?
- Be part of a fast-growing, purpose-driven company with big ambitions.
- Work alongside a supportive, motivated team who genuinely care.
- Hybrid setup after passing probation (we’re based in London).
- Your own MacBook.
- Staff discount on our adaptogenic coffee and other wellness products.
- Monthly health and wellness allowance.
- Regular team socials & events.
- Opportunity to shape the future of our customer care and grow your role as we grow the brand.
- Meaningful work - your support will directly impact customer satisfaction, loyalty, and long-term growth.
Join us on our journey to bring adaptogens to the world - with this entry-level position, you’ll be part of a driven, positive team with great energy and purpose.
Customer Happiness Executive – Adaptogenic Wellness Brand in Slough employer: London Nootropics
Contact Detail:
London Nootropics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Happiness Executive – Adaptogenic Wellness Brand in Slough
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with London Nootropics' products and values. This way, when you chat with potential employers, you can show your passion for their mission and how you can contribute to customer happiness.
✨Tip Number 2
Practice your communication skills! Whether it’s through mock interviews or casual chats with friends, being able to express your thoughts clearly and warmly is key. Remember, as a Customer Happiness Executive, empathy and clarity are your best mates!
✨Tip Number 3
Network like a pro! Connect with people in the wellness and customer service sectors on LinkedIn. Engaging with industry professionals can open doors and give you insights into what makes a great Customer Happiness Executive.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the London Nootropics family and contributing to our mission of helping people find their flow.
We think you need these skills to ace Customer Happiness Executive – Adaptogenic Wellness Brand in Slough
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer happiness and wellness shine through. We want to see how much you care about helping others and why you're excited about joining our team at London Nootropics.
Be Clear and Concise: Make sure your written application is easy to read and straight to the point. Use clear language and avoid jargon. We appreciate a friendly tone that reflects our brand values of clarity and empathy.
Tailor Your Application: Don’t just send a generic application! Take the time to highlight your relevant skills and experiences that align with the role of Customer Happiness Executive. Show us how you can contribute to our mission of delivering exceptional care and support.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to be part of our community!
How to prepare for a job interview at London Nootropics
✨Know Your Adaptogens
Before the interview, take some time to research adaptogenic ingredients and their benefits. Being able to discuss how these blends can help with mental clarity and focus will show your genuine interest in the products and the brand.
✨Showcase Your Empathy
As a Customer Happiness Executive, empathy is key. Prepare examples from your past experiences where you successfully resolved customer issues or helped someone in need. This will demonstrate your ability to connect with customers and provide exceptional support.
✨Familiarise Yourself with Tech Tools
Get comfortable with platforms like Gorgias, Shopify, and Recharge. Even if you haven't used them before, showing that you're tech-savvy and eager to learn will impress the interviewers and highlight your readiness for the role.
✨Be Ready to Collaborate
Think of ways you can contribute to team projects and improve customer experience. Be prepared to discuss ideas on how to enhance customer journeys or streamline processes, as this shows your proactive attitude and willingness to grow with the company.
