At a Glance
- Tasks: Be the friendly voice of our brand, helping customers with their queries and enhancing their experience.
- Company: Join a fast-growing health and wellness brand focused on customer happiness.
- Benefits: Enjoy a hybrid work setup, staff discounts, and a monthly wellness allowance.
- Other info: Opportunity to shape customer care and grow your role as the brand expands.
- Why this job: Make a meaningful impact on customer satisfaction while working in a supportive team.
- Qualifications: Recent graduates with a passion for customer experience and wellness are encouraged to apply.
The predicted salary is between 30000 - 42000 £ per year.
At London Nootropics, our mission is to help people stay balanced and find their flow - with delicious, best-in-class adaptogenic coffee that supports mental clarity, calm and focus. We launched in March 2020 with a vision to make the best-in-class adaptogen extracts accessible and easy to add to our day to help us stay balanced and find our flow. As we grow, we remain committed to delivering not just exceptional products, but also exceptional care and support for every member of our community.
We're looking for a Customer Happiness Executive to join our team and be the voice of London Nootropics across all customer touch points. If you're passionate about helping people, love solving problems, are interested in health and wellbeing, and thrive in a fast-paced environment, we'd love to hear from you.
As our Customer Happiness Executive, you'll be the friendly, knowledgeable voice behind our customer experience - handling day-to-day enquiries with empathy, clarity, and efficiency. You'll help people get the most out of our blends, support them through the buying journey, and play a key part in building brand loyalty.
You’ll work closely with our Customer Care team and collaborate across operations and marketing - with plenty of opportunity to share ideas, shape customer journeys, and grow with the company. Your voice and care will shape how our customers experience London Nootropics - from their very first order to the moments they need support the most.
What you’ll be doing
- Use Gorgias to handle all customer communications across phone, email, live chat and social channels - delivering timely, thoughtful, and brand-aligned responses.
- Navigate Shopify to access order details, update shipping information, manage cancellations or edits, and monitor fulfilment statuses to resolve queries with care.
- Manage Recharge to support our subscription customers - including pausing or adjusting upcoming orders, updating product selections, and ensuring a smooth renewal experience.
- Become a product expert in our adaptogenic coffee blends, providing accurate, personalised recommendations and guidance based on individual customer needs.
- Provide consistent, high-quality support - whether it’s a quick fix or a more complex issue - always reflecting our values of clarity, empathy and excellence.
- Collaborate with the wider team and escalate cases when needed to ensure swift and effective resolutions.
- Log and tag customer queries, spot patterns in feedback, and share insights with the team to help identify recurring issues and improve our internal processes.
- Regularly review and suggest updates to our Help Centre, internal tools and workflows to make the customer journey smoother and more intuitive.
- Flag bugs, fulfilment issues, or website concerns to the relevant teams and help drive operational improvements over time.
- Contribute to our tone of voice and play a key role in building a customer experience that feels warm and personable.
- Be a proactive voice within the team - always looking for ways to elevate our customer experience, contribute to wider CX projects (like subscriptions, loyalty and retention), and make every interaction count.
We’d love to hear from you if you...
- Are a recent graduate with a genuine interest in customer experience, wellness, and startups.
- Are a strong communicator with excellent written English and a naturally warm, clear tone.
- Are eager to learn, take initiative, and thrive in a fast-moving, growing business.
- Are excited to join a close-knit, hard-working team where everyone helps each other.
- Are confident using tech and keen to get to grips with platforms like Gorgias, Shopify, Recharge and Klaviyo.
- Care deeply about helping others, are empathetic and want to make a meaningful impact.
Why join us?
- Be part of a fast-growing, purpose-driven company with big ambitions.
- Work alongside a supportive, motivated team that genuinely cares.
- Hybrid setup after passing probation (we're based in London).
- Your own MacBook.
- Staff discount on our adaptogenic coffee and other wellness products.
- Monthly health and wellness allowance.
- Regular team socials & events.
- Opportunity to shape the future of our customer care and grow your role as we grow the brand.
- Meaningful work - your support will directly impact customer satisfaction, loyalty, and long-term growth.
Join us on our journey to bring adaptogens to the world - with this entry-level position, you'll be part of a driven, positive team with great energy and purpose.
Customer Happiness Executive - Health and Wellness Brand in London employer: London Nootropics
Join our dynamic team at a fast-growing, premium D2C adaptogenic coffee brand where your contributions as an Operations Manager will directly influence our expansion and operational excellence. We foster a passionate work culture that values autonomy and ownership, offering you the chance to shape your role and progress into leadership positions. With a focus on quality and exceptional customer experience, we provide a supportive environment for professional growth and innovation in a thriving market.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Happiness Executive - Health and Wellness Brand in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at London Nootropics. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like London Nootropics before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Happiness Executive - Health and Wellness Brand in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to London Nootropics:Your cover letter is your chance to shine! Tell us why you want to work at London Nootropics specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at London Nootropics!
How to prepare for a job interview at London Nootropics
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
