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For Companies At a Glance
- Tasks: Support customers with empathy and clarity while enhancing their experience with our adaptogenic products.
- Company: Join a fast-growing wellness brand dedicated to helping people find balance.
- Benefits: Enjoy a hybrid work setup, staff discounts, and a monthly wellness allowance.
- Why this job: Make a meaningful impact on customer satisfaction in a supportive, motivated team.
- Qualifications: Recent graduates with strong communication skills and a passion for wellness are encouraged to apply.
- Other info: Be part of a dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
At London Nootropics, our mission is to help people stay balanced and find their flow - with delicious, best-in-class adaptogenic coffee that supports mental clarity, calm and focus. We launched in March 2020 with a vision to make the best-in-class adaptogen extracts accessible and easy to add to our day to help us stay balanced and find our flow. As we grow, we remain committed to delivering not just exceptional products, but also exceptional care and support for every member of our community.
We are looking for a Customer Happiness Executive to join our team and become the voice of London Nootropics across all customer touchpoints. If you are passionate about helping people, love solving problems, are interested in health and wellbeing, and thrive in a fast-paced environment - we would love to hear from you.
About the role
As our Customer Happiness Executive, you will be the friendly, knowledgeable voice behind our customer experience - handling day-to-day enquiries with empathy, clarity, and efficiency. You will help people get the most out of our blends, support them through the buying journey, and play a key part in building brand loyalty. You will work closely with our Customer Care team and collaborate across operations and marketing - with plenty of opportunity to share ideas, shape customer journeys, and grow with the company. Your voice and care will shape how our customers experience London Nootropics - from their very first order to the moments they need support the most.
What you will be doing
- Use Gorgias to handle all customer communications across phone, email, live chat and social channels - delivering timely, thoughtful, and brand-aligned responses.
- Navigate Shopify to access order details, update shipping information, manage cancellations or edits, and monitor fulfilment statuses to resolve queries with care.
- Manage Recharge to support our subscription customers - including pausing or adjusting upcoming orders, updating product selections, and ensuring a smooth renewal experience.
- Become a product expert in our adaptogenic coffee blends, providing accurate, personalised recommendations and guidance based on individual customer needs.
- Provide consistent, high-quality support - whether it is a quick fix or a more complex issue - always reflecting our values of clarity, empathy and excellence.
- Collaborate with the wider team and escalate cases when needed to ensure swift and effective resolutions.
Insights & Improvements
- Log and tag customer queries, spot patterns in feedback, and share insights with the team to help identify recurring issues and improve our internal processes.
- Regularly review and suggest updates to our Help Centre, internal tools and workflows to make the customer journey smoother and more intuitive.
- Flag bugs, fulfilment issues, or website concerns to the relevant teams and help drive operational improvements over time.
- Contribute to our tone of voice and play a key role in building a customer experience that feels warm and personable.
- Be a proactive voice within the team - always looking for ways to elevate our customer experience, contribute to wider CX projects (like subscriptions, loyalty and retention), and make every interaction count.
We would love to hear from you if you...
- Are a recent graduate with a genuine interest in customer experience, wellness, and startups.
- Are a strong communicator with excellent written English and a naturally warm, clear tone.
- Are eager to learn, take initiative, and thrive in a fast-moving, growing business.
- Are excited to join a close-knit, hard-working team where everyone helps each other.
- Are confident using tech and keen to get to grips with platforms like Gorgias, Shopify, Recharge and Klaviyo.
- Care deeply about helping others, are empathetic and want to make a meaningful impact.
Why join us?
- Be part of a fast-growing, purpose-driven company with big ambitions.
- Work alongside a supportive, motivated team who genuinely care.
- Hybrid setup after passing probation (we are based in London).
- Your own MacBook.
- Staff discount on our adaptogenic coffee and other wellness products.
- Monthly health and wellness allowance.
- Regular team socials & events.
- Opportunity to shape the future of our customer care and grow your role as we grow the brand.
- Meaningful work - your support will directly impact customer satisfaction, loyalty, and long-term growth.
- Join us on our journey to bring adaptogens to the world - with this entry-level position, you will be part of a driven, positive team with great energy and purpose.
Customer Happiness Executive – Adaptogenic Wellness Brand in London employer: London Nootropics
Contact Detail:
London Nootropics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Happiness Executive – Adaptogenic Wellness Brand in London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with London Nootropics' products and values. This way, when you chat with potential employers or during interviews, you can show your genuine passion for their mission and how you can contribute to customer happiness.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can be a game-changer in landing that Customer Happiness Executive role.
✨Tip Number 3
Practice your communication skills! Since this role is all about being the friendly voice of the brand, try role-playing customer interactions with friends or family. This will help you feel more confident and prepared to handle real-life scenarios during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team and are ready to dive into the world of adaptogenic wellness.
We think you need these skills to ace Customer Happiness Executive – Adaptogenic Wellness Brand in London
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer happiness and wellness in your application. Share why you’re excited about the role and how you can contribute to our mission at London Nootropics.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts well. We appreciate a friendly tone that reflects our brand values of clarity and empathy.
Highlight Relevant Experience: If you've got any experience in customer service or wellness, make sure to mention it! We want to know how your background can help you excel as our Customer Happiness Executive.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at London Nootropics
✨Know Your Adaptogens
Before the interview, take some time to research adaptogenic herbs and their benefits. Being able to discuss how these ingredients can help with mental clarity and focus will show your genuine interest in the brand and its mission.
✨Showcase Your Empathy
As a Customer Happiness Executive, empathy is key. Prepare examples from your past experiences where you successfully resolved customer issues or helped someone in need. This will demonstrate your ability to connect with customers on a personal level.
✨Familiarise Yourself with Tech Tools
Get comfortable with platforms like Gorgias, Shopify, and Recharge. Even if you haven't used them before, showing that you're tech-savvy and eager to learn will impress the interviewers and highlight your readiness for the role.
✨Be Ready to Share Ideas
Think about ways to improve customer experience and be prepared to share your thoughts during the interview. Whether it's enhancing the Help Centre or suggesting new ways to engage with customers, showing initiative will set you apart as a proactive candidate.
