Fulfillment Assistant

At London Nootropics, our mission is to help people stay balanced and find their flow — with delicious, best-in-class adaptogenic coffee that supports mental clarity, calm and focus. We launched in March 2020 with a vision to make adaptogens accessible and easy to add to everyday life. As we’ve grown, we’ve stayed deeply committed to quality, care, and operational excellence — making sure every order, delivery and event runs smoothly behind the scenes.

We’re now looking for a Fulfilment Assistant to join our Operations team and play a hands-on role in keeping our fulfilment, shipping and office operations running seamlessly. If you’re organised, proactive, and enjoy being at the heart of how things get done, we’d love to hear from you.

About the role — as our Fulfilment Assistant, you’ll be a key part of our day-to-day operations — supporting fulfilment and shipping, coordinating deliveries, maintaining systems, and helping keep both our warehouse and office running smoothly. You’ll work closely with our Fulfilment Manager, Customer Service, Events and wider Operations team, gaining exposure to multiple systems and processes. This is a varied, fast-paced role where attention to detail, clear communication and reliability really matter. Your work will directly shape how efficiently we operate — from customer orders and stock movements to events and office logistics.

• Fulfilment & Shipping Operations

• Support the Fulfilment Manager with daily fulfilment and shipping operations.
• Work across platforms including Royal Mail, Shopify, GoFlow and courier systems.
• Assist with order processing, shipment coordination and system management.
• Help create and maintain operational processes to improve efficiency and workflows.
• Plan fulfilment activities and log key events to ensure deadlines are met.
• Provide administrative support, including emails, follow-ups and documentation.
• Maintain close communication with Customer Service and wider teams.
• Support day-to-day coordination alongside the Fulfilment Manager.

• Manage incoming deliveries and carry out quality control checks on received stock.
• Complete QC reports and delivery records accurately.
• Communicate with couriers and delivery drivers.
• Assist with allocating and organising deliveries.
• Rotate stock to ensure FIFO (first in, first out) processes are followed.
• Support and maintain Goods In Quality Control procedures.

• Pack and prepare equipment and stock for events.
• Maintain and update events inventory.
• Collaborate with the Marketing team to support event logistics.
• Control and replenish event-related stock.
• Coordinate admin tasks between fulfilment and marketing.
• Keep the events room organised and well-maintained.

• Help keep the office organised, functional and welcoming.
• Allocate and manage stock across office and storage spaces.
• Conduct daily checks and report issues to the Fulfilment Manager.
• Ensure tools and equipment are available and maintained.
• Arrange replacements or purchases when needed.

We’d love to hear from you if you…

• Are highly organised, reliable and detail-oriented.
• Enjoy hands-on operational work and keeping things running smoothly.
• Communicate clearly and confidently, both written and verbal.
• Thrive in a fast-moving, growing business.
• Are confident using systems and keen to learn new tools.
• Enjoy being part of a close-knit, supportive team.
• Take pride in doing things properly and improving processes over time.
• Care about contributing to a positive, high-performing workplace.

Why join us?

• Be part of a fast-growing, purpose-driven company with big ambitions.
• Work alongside a supportive, motivated team who genuinely care.
• Staff discount on our adaptogenic coffee and wellness products.
• Monthly health and wellness allowance.
• Regular team socials & events.
• Opportunity to grow your role as the business scales.
• Meaningful work — your contribution directly supports our customers, team and long-term growth.

Join us on our journey to bring adaptogens to the world — and become part of a driven, positive team with great energy and purpose.