Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with empathy and clarity, enhancing their experience with our adaptogenic coffee.
- Company: Join a fast-growing wellness brand dedicated to customer happiness and wellbeing.
- Benefits: Hybrid work setup, staff discounts, and regular team socials.
- Why this job: Make a meaningful impact on customer satisfaction while growing with a passionate team.
- Qualifications: Recent graduates with strong communication skills and a passion for wellness are encouraged to apply.
- Other info: Be part of a supportive team that values your input and ideas.
The predicted salary is between 28800 - 43200 £ per year.
Customer Happiness Executive at London Nootropics 🍄
At London Nootropics, our mission is to help people stay balanced and find their flow – with delicious, best-in-class adaptogenic coffee that supports mental clarity, calm and focus.
We launched in March 2020 with a vision to make the best-in-class adaptogen extracts accessible and easy to add to our day to help us stay balanced and find our flow. As we grow, we remain committed to delivering not just exceptional products, but also exceptional care and support for every member of our community.
We\’re looking for a Customer Happiness Executive to join our team and become the voice of London Nootropics across all customer touchpoints. If you\’re passionate about helping people, love solving problems, are interested in health and wellbeing, and thrive in a fast-paced environment – we’d love to hear from you.
About the role
As our Customer Happiness Executive, you’ll be the friendly, knowledgeable voice behind our customer experience – handling day-to-day enquiries with empathy, clarity, and efficiency. You\’ll help people get the most out of our blends, support them through the buying journey, and play a key part in building brand loyalty.
You\’ll work closely with our Customer Care team and collaborate across operations and marketing – with plenty of opportunity to share ideas, shape customer journeys, and grow with the company.
Your voice and care will shape how our customers experience London Nootropics – from their very first order to the moments they need support the most.
What you’ll be doing
Customer Support & Communication
- Use Gorgias to handle all customer communications across phone, email, live chat and social channels – delivering timely, thoughtful, and brand-aligned responses
- Navigate Shopify to access order details, update shipping information, manage cancellations or edits, and monitor fulfilment statuses to resolve queries with care
- Manage Recharge to support our subscription customers – including pausing or adjusting upcoming orders, updating product selections, and ensuring a smooth renewal experience
- Become a product expert in our adaptogenic coffee blends, providing accurate, personalised recommendations and guidance based on individual customer needs
- Provide consistent, high-quality support – whether it’s a quick fix or a more complex issue – always reflecting our values of clarity, empathy and excellence
- Collaborate with the wider team and escalate cases when needed to ensure swift and effective resolutions
Insights & Improvements
- Log and tag customer queries, spot patterns in feedback, and share insights with the team to help identify recurring issues and improve our internal processes
- Regularly review and suggest updates to our Help Centre, internal tools and workflows to make the customer journey smoother and more intuitive
- Flag bugs, fulfilment issues, or website concerns to the relevant teams and help drive operational improvements over time
- Contribute to our tone of voice and play a key role in building a customer experience that feels warm and personable
- Be a proactive voice within the team – always looking for ways to elevate our customer experience, contribute to wider CX projects (like subscriptions, loyalty and retention), and make every interaction count
We’d love to hear from you if you…
- Are a recent graduate with a genuine interest in customer experience, wellness, and startups
- Are a strong communicator with excellent written English and a naturally warm, clear tone
- Are eager to learn, take initiative, and thrive in a fast-moving, growing business
- Are excited to join a close-knit, hard-working team where everyone helps each other
- Are confident using tech and keen to get to grips with platforms like Gorgias, Shopify, Recharge and Klaviyo
- Care deeply about helping others, are empathetic and want to make a meaningful impact 🍄
Why join us?
- Be part of a fast-growing, purpose-driven company with big ambitions
- Work alongside a supportive, motivated team who genuinely care
- Hybrid setup after passing probation (we’re based in London)
- Your own MacBook
- Staff discount on our adaptogenic coffee and other wellness products
- Regular team socials & events
- Opportunity to shape the future of our customer care and grow your role as we grow the brand
- Meaningful work – your support will directly impact customer satisfaction, loyalty, and long-term growth
Join us on our journey to bring adaptogens to the world – with this entry-level position, you’ll be part of a driven, positive team with great energy and purpose 🍄🪄
Customer Happiness Executive – Adaptogenic Wellness Brand (D2C & B2B) 🍄 employer: London Nootropics
Contact Detail:
London Nootropics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Happiness Executive – Adaptogenic Wellness Brand (D2C & B2B) 🍄
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with London Nootropics' products and values. This way, when you chat with potential employers, you can show your genuine passion for their mission and how you can contribute to customer happiness.
✨Tip Number 2
Practice your communication skills! Whether it's through mock interviews or casual chats with friends, being able to express your thoughts clearly and warmly is key. Remember, as a Customer Happiness Executive, you'll be the friendly voice that represents the brand.
✨Tip Number 3
Network like a pro! Connect with people in the wellness and customer service sectors on platforms like LinkedIn. Engaging with industry professionals can open doors and give you insights into what makes a great Customer Happiness Executive.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at London Nootropics. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Customer Happiness Executive – Adaptogenic Wellness Brand (D2C & B2B) 🍄
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer happiness and wellness shine through. We want to see that you genuinely care about helping others and are excited about our adaptogenic products!
Be Clear and Concise: Make sure your written communication is clear and to the point. Use simple language and avoid jargon. We appreciate a warm tone, so don’t hesitate to let your personality come through while keeping it professional.
Tailor Your Application: Take the time to customise your application for the Customer Happiness Executive role. Highlight relevant experiences and skills that align with our mission and values. Show us why you’re the perfect fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at London Nootropics
✨Know Your Adaptogens
Before the interview, take some time to research adaptogenic ingredients and their benefits. Being able to discuss how these products can help customers will show your genuine interest in wellness and make you stand out as a candidate.
✨Practice Empathy in Responses
Since the role focuses on customer happiness, think about how you would handle various customer scenarios. Practising empathetic responses will help you convey your understanding of customer needs and demonstrate your problem-solving skills during the interview.
✨Familiarise Yourself with Tools
Get to know platforms like Gorgias, Shopify, and Recharge. Even if you haven't used them before, showing that you're tech-savvy and willing to learn will impress the interviewers and highlight your readiness for the role.
✨Show Your Team Spirit
London Nootropics values collaboration, so be prepared to share examples of how you've worked well in teams. Highlighting your ability to contribute positively to a close-knit environment will resonate with their company culture.