Front of House Assistant

ABOUT US

Transforming lives through excellent education

London Met is an extraordinary institution. Equity and social inclusion have always been our driving principles, and it\’s what makes the University so unique. Our organisation is distinctive, both in its eclectic and diverse community of students and staff, and also for its historical role in serving some of London\’s most deprived boroughs. Everything we do is underpinned by our philosophy that an individual should have the opportunity to transform their life through the power of education.

Equipping our students with the tools for their future is at the heart of our academic offering. We pride ourselves on providing our students with access to a wealth of opportunities and professions. Our graduates benefit personally, but also contribute their unique perspectives to society, culture, public service and the economy in all areas of London, the UK and around the world.

ABOUT THE POST

London Metropolitan University Estates Department currently has an opportunity for a Front of House Assistant to join the Front of House team for a proactive, self-motivated and highly organised individual. As Front of House Assistant you will provide excellent customer service to our fantastic students, staff and visitors at reception points in all LMU\’s principal buildings.

The reception areas within London Metropolitan University\’s principal buildings are the first point of contact for everyone and we need to ensure that they are greeted with a warm, positive welcome along with the offer of assistance at all times.

Successful candidates should have the ability to think independently, problem-solve and possess excellent communication skills, and have a desire to deliver excellent customer care and service. In addition, you will be able to demonstrate excellent organisational and administration skills, along with adaptability, openness to change and personal motivation in all aspects of your work.

HOW TO APPLY

1. Please complete the online application in full, making sure you address the person specification criteria in your statement as this will enable us to make an informed shortlisting decision.
2. All applicants are additionally asked to submit an equality and diversity statement of up to one page, articulating how you will contribute to making our University more inclusive and what they have previously done to advance equality.

If you wish to attach any additional documents such as a CV you may do so (please follow the instructions). Please note that we do not accept a CV on its own as a job application.

If you have a query, or experience any difficulties with the application process, please contact us by email at recruitment@londonmet.ac.uk quoting the job reference number.

Further information

Job Description/Person Specification

Summary Terms and Conditions

Please note that successful candidates will be asked to provide evidence of their right to work in the UK and to complete a health assessment before they start work. Offers of employment are also conditional on receipt of satisfactory references and proof of qualifications held.

At London Met we are building an institution aware of its purpose to drive not only individual social mobility but also broader community actualisation. We recognise that our diverse community is our greatest strength, and as such we strongly encourage applications from anyone who feels they are currently underrepresented within UK higher education. Read more about our diverse community and our commitments to inclusion and equality at https://www.londonmet.ac.uk/about/equality-and-diversity/