At a Glance
- Tasks: Administer and optimise the ServiceNow platform while managing dashboards and data reporting.
- Company: Join the London Metal Exchange, a leader in the metal trading industry.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative team culture focused on innovation and excellence.
- Why this job: Make a real impact by driving operational improvements in a dynamic environment.
- Qualifications: Experience with ServiceNow, Power BI, and strong data analysis skills required.
The predicted salary is between 63000 - 77000 £ per year.
London Metal Exchange (LME) in London is seeking an ITSM Tooling Support specialist to administer and optimize the Service Now platform and related tooling.
You will support incident/problem workflows, manage dashboards and data reporting, and collaborate with stakeholders to drive operational improvements.
The role requires experience with Service Now, Power BI and data analysis, and a proactive approach to IT service management within a regulated environment.
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ITSM & ServiceNow Analyst — Automation & Dashboards employer: London Metal Exchange
The London Metal Exchange (LME) is an exceptional employer, offering a unique opportunity for legal professionals to thrive in a dynamic and highly regulated environment. With a strong commitment to employee growth, you will gain early ownership of complex matters while collaborating with senior lawyers and diverse business teams, all within the vibrant financial hub of London. The LME fosters a culture of inclusivity and respect, ensuring that every employee's contributions are valued as they navigate the exciting world of commodities trading.
StudySmarter Expert Advice🤫
We think this is how you could land ITSM & ServiceNow Analyst — Automation & Dashboards
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what London Metal Exchange values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges London Metal Exchange might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at London Metal Exchange!
✨Direct Apply to London Metal Exchange
Let's not forget to apply directly through the London Metal Exchange website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ITSM & ServiceNow Analyst — Automation & Dashboards
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at London Metal Exchange.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at London Metal Exchange. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at London Metal Exchange
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
