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- Tasks: Lead and manage exciting events from start to finish, ensuring everything runs smoothly.
- Company: Join the London Marriott Hotel Regents Park, a stylish hub in the heart of the city.
- Benefits: Enjoy a vibrant work culture, opportunities for growth, and a supportive team environment.
- Why this job: Be part of a dynamic team that values creativity and customer satisfaction in event management.
- Qualifications: High school diploma or 2 years in event management; hospitality degree preferred but not required.
- Other info: This is a maternity cover role with a 12-month fixed-term contract.
London Marriott Hotel Regents Park seek a dynamic, creative and customer focused Senior Groups and Events Manager on a Maternity Cover with a 12 months FTC.
The Senior Groups & Events Manager is responsible for handling large/complex enquiries from conversion through to event execution and post event tasks utilizing strong selling, negotiation & organisational skills. Enquiries may include VIP Groups & Events, buyouts, large city wide, sporting events, awards dinners and multi day events.
Job Summary
The Senior Groups & Events Manager coordinate the daily/weekly hotel BEO packs and as well as leading BEO meetings, being the key communication link between the E&G team and operational teams. The Senior Groups & Events Manager will provide help and support to their team through coaching/mentoring, delivering training and leading by example in all areas of role execution driving balance score card results for all properties. They will assist the Cluster Director in energizing and driving the team with closing days, EMEA promotions, demand generation weeks and other sales initiatives.
Education and Experience
- High school diploma or GED; 2 years experience in the event management or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Core Work Activities
Executing Event Operations
- Ownership for the conversion and management of assigned enquiries
- Support the team conversion of all enquiries through funnel calls and daily communication
- Conducts compelling show rounds to win the business
- Effectively manages bedrooms blocks and meeting space inventory for assigned groups
- Expertise in event planning, food presentation, meeting room set ups, audiovisual and banquet service standards. Cooperate with Banqueting and Kitchen team to develop new F&B concepts and drive customer satisfaction
- Correct use of systems process to ensure brand standards are being upheld – booking integrity, consistency & accuracy
- Sells to a pre-determined event and group strategy
- Works with banqueting/kitchen teams to review and update strategy with a dynamic approach
- Proactively resolicits previous customers and event bookers for future opportunities
- Supports the Cluster Director of Groups & Events by completing weekly/monthly tasks to include but not limited to; catering forecast, funnel call, sales strategy meeting
Sales and Revenue Management
- Delivers a compelling sales experience to drive conversion and repeat business
- Provides appropriate feedback to overcome obstacles to selling, including pricing, inventory availability and event execution
- Effectively up sells products and services throughout the event process.
- Participates in customer site inspections and assists with the sales process when necessary.
- Effectively manages customer budgets to maximize revenue and meet customer needs.
- Accurately forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.
Managing Profitability
- Manages revenue and profitability associated with events.
- Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.
- Reviews billing and payments with clients.
Providing Exceptional Customer Service
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.
- Provides excellent customer service. Ensures all associates involved in and event or booking understand expectations and parameters.
- Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.
- Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.
- Actively solicits feedback from the hotel departments to identify areas for improvement to enhance the Event Planner\’s experience.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
LONDON MARRIOTT REGENTS PARK
London Marriott Hotel Regents Park offers everything you need to experience England\’s capital city in style. Ideally situated in Northwest London, just steps from Regent\’s Park and within walking distance of Swiss Cottage Underground station, our hotel effortlessly blends style, substance and award-winning service. Bring your style and your spirit, we\’ll bring a work culture where you can shine. We work hard, we play hard, and we want to help you to grow.
Ensure you read the information regarding this opportunity thoroughly before making an application.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
AMRT1_UKCT
Senior Groups & Events Manager Maternity Cover employer: London Marriott Regents Park
Contact Detail:
London Marriott Regents Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Groups & Events Manager Maternity Cover
✨Tip Number 1
Network with professionals in the events and hospitality industry. Attend local networking events or join relevant online groups to connect with others who may have insights or leads on similar roles.
✨Tip Number 2
Familiarise yourself with the latest trends in event management, especially in large-scale events. This knowledge can help you stand out during interviews and demonstrate your passion for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed complex events in the past. Highlight your organisational skills and ability to handle multiple tasks simultaneously.
✨Tip Number 4
Research London Marriott Hotel Regents Park thoroughly. Understanding their values, recent events, and customer feedback will allow you to tailor your approach and show genuine interest in the position.
We think you need these skills to ace Senior Groups & Events Manager Maternity Cover
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in event management, particularly in handling large and complex enquiries. Use specific examples that demonstrate your organisational skills and ability to manage multiple tasks.
Craft a Compelling Cover Letter: In your cover letter, express your passion for event management and customer service. Mention how your previous experiences align with the responsibilities of the Senior Groups & Events Manager role, and showcase your creativity and dynamic approach.
Highlight Key Skills: Emphasise your strong selling, negotiation, and communication skills. Provide examples of how you've successfully converted enquiries into events and managed client relationships effectively.
Showcase Team Leadership Experience: If you have experience in coaching or mentoring team members, be sure to include this in your application. Highlight any training initiatives you've led and how you've contributed to team success in previous roles.
How to prepare for a job interview at London Marriott Regents Park
✨Showcase Your Event Management Skills
Be prepared to discuss your previous experience in managing large and complex events. Highlight specific examples where you successfully handled challenges, negotiated contracts, or exceeded client expectations.
✨Demonstrate Strong Communication Abilities
As the role requires effective communication between various teams, practice articulating your thoughts clearly. Be ready to explain how you would facilitate communication between the Events team and operational staff.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare to discuss how you would handle specific scenarios, such as last-minute changes to an event or managing difficult clients.
✨Research the Company Culture
Familiarise yourself with the London Marriott Hotel Regents Park's values and culture. Be ready to explain how your personal values align with theirs and how you can contribute to their team dynamic.
