Cluster Senior Groups & Events Manager

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.

We are looking for an ambitious, dedicated and service-oriented Cluster Senior Events & Groups Manager to join the fantastic team in the Central London Cluster Marriott Hotels:

• London Marriott Hotel County Hall
• London Marriott Hotel Marble Arch
• London Marriott Hotel Kensington
• London Marriott Hotel Regents Park
• London Marriott Hotel Maida Vale

If you are a passionate events & groups professional looking to develop within an amazing brand and the world’s biggest travel company get in touch with us today!

Job Summary: The Senior Groups & Events Manager coordinates the daily/weekly hotel BEO packs and leads BEO meetings, being the key communication link between the E&G team and operational teams. The Senior Groups & Events Manager will provide help and support to their team through coaching/mentoring, delivering training and leading by example in all areas of role execution driving balance score card results for all properties. They will assist the Cluster Director in energizing and driving the team with closing days, EMEA promotions, demand generation weeks and other sales initiatives.

Education and Experience: High school diploma or GED; 2 years experience in the event management or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Core Work Activities:

• Executing Event Operations: Ownership for the conversion and management of assigned enquiries. Support the team conversion of all enquiries through funnel calls and daily communication. Conduct compelling show rounds to win the business. Effectively manage bedrooms blocks and meeting space inventory for assigned groups. Expertise in event planning, food presentation, meeting room set ups, audiovisual and banquet service standards. Cooperate with Banqueting and Kitchen team to develop new F&B concepts and drive customer satisfaction. Correct use of systems process to ensure brand standards are being upheld - booking integrity, consistency & accuracy. Sells to a pre-determined event and group strategy. Works with banqueting/kitchen teams to review and update strategy with a dynamic approach. Proactively resolicits previous customers and event bookers for future opportunities. Supports the Cluster Director of Groups & Events by completing weekly/monthly tasks to include but not limited to; catering forecast, funnel call, sales strategy meeting.
• Sales and Revenue Management: Delivers a compelling sales experience to drive conversion and repeat business. Provides appropriate feedback to overcome obstacles to selling, including pricing, inventory availability and event execution. Effectively upsells products and services throughout the event process. Participates in customer site inspections and assists with the sales process when necessary. Effectively manages customer budgets to maximize revenue and meet customer needs. Accurately forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.
• Managing Profitability: Manages revenue and profitability associated with events. Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups. Reviews billing and payments with clients.
• Providing Exceptional Customer Service: Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints. Provides excellent customer service. Ensures all associates involved in an event or booking understand expectations and parameters. Observes service behaviours of associates and provides feedback to individuals; continuously strives to improve service performance. Conducts pre- and post-event meetings as required to review/communicate group needs and feedback. Actively solicits feedback from the hotel departments to identify areas for improvement to enhance the Event Planner's experience. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

In addition to the benefits, you would expect being part of a brand of our caliber, you will also be offered:

• A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent.
• Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates.
• World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
• Work alongside some amazing talent- award winning, experienced hospitality professionals.
• Discounted room nights, meals, and spa access-because your well-being means so much.
• Access to fabulous and flexible benefits to help you in and out of work- including health and life assurance.
• Access to major high street discounts so you can treat your friends and family as required.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.