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- Tasks: Lead the night team, ensuring exceptional guest experiences and smooth hotel operations.
- Company: Join the renowned London Marriott Hotel Marble Arch, a leader in hospitality.
- Benefits: Enjoy discounts on hotel stays, food, and beverages, plus learning opportunities.
- Why this job: Be the first friendly face guests see at night and make their stay memorable.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Collaborative environment with a focus on employee wellbeing and growth.
The predicted salary is between 36000 - 60000 £ per year.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.
We are looking for a passionate Night Manager to join our wonderful team at London Marriott Hotel Marble Arch. You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what’s possible and discover your own future.
The impact you’ll make. First impressions are everything, especially when guests arrive late at night after a long journey. And you’ll set the tone for every guest’s experience. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area.
Perks you deserve. You’ll be supported in and out of the workplace through:
- Discounts on hotel rooms and extra discounts in food and beverage in any hotel within the cluster.
- Learning and development opportunities.
- Recognition programs.
- Wellbeing programs.
- Encouraging management.
- Team-spirited colleagues.
What you’ll do:
- Serves as the property Manager on Duty and oversees all property operations during the overnight shift.
- Ensures that the highest levels of hospitality and service are provided during the overnight shift.
- Represents property management in resolving any guest or property related situation.
- Personally assisting in resolving any issues and completing tasks.
- Monitors and ensures compliance with all Guidelines to Operations.
- Ensures all employees are in proper uniform and are properly groomed.
- Ensures employees are working in a safe environment.
- Manages all period-end inventories.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement.
- Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
- Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
- Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
- Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.
- Promotes participation in property safety-related programs.
- Monitors employee attendance and records absences/tardiness.
- Promotes teamwork and employee morale.
- Keeps employees informed regarding new operational procedures, standards, or programs.
- Assists supervisors in handling employee performance issues.
- Ensures all employees have complete knowledge of emergency procedures.
- Encourages employee relations through gifts, parties, outings.
- Creates incentives that will promote better service and profit for the property.
- Assists operations manager in processing employee payroll weekly.
LONDON MARRIOTT MARBLE ARCH is a modern destination for business and leisure, featuring a modern fitness centre, stylish rooms and a contemporary restaurant, The Pickled Hen, showcasing relaxed drinks and locally sourced fare. Our mission is to fuel our guests' curiosity and spark new perspectives. Join a collaborative team of creative, dynamic people setting the pace in the industry.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Night Manager - London Marriott Hotel Marble Arch in Slough employer: London Marriott Marble Arch
Contact Detail:
London Marriott Marble Arch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager - London Marriott Hotel Marble Arch in Slough
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections at Marriott. A personal recommendation can go a long way in landing that Night Manager role.
✨Tip Number 2
Prepare for the interview by researching the hotel and its values. Understand what 'Wonderful Hospitality' means to them and think of examples from your past experiences that showcase your ability to deliver that level of service.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look sharp and professional when you show up for your interview at the London Marriott Hotel Marble Arch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Marriott team.
We think you need these skills to ace Night Manager - London Marriott Hotel Marble Arch in Slough
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight your commitment to providing exceptional service and how you can contribute to our promise of 'Wonderful Hospitality. Always.'
Tailor Your Application: Make sure to customise your application for the Night Manager role. Highlight relevant skills and experiences that align with the job description, like managing operations during the night shift or resolving guest issues effectively.
Be Authentic: We want to get to know the real you! Don’t be afraid to show your personality in your application. Share stories that reflect your character and how you embody the values we cherish at Marriott Hotels.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you one step closer to joining our amazing team at London Marriott Hotel Marble Arch!
How to prepare for a job interview at London Marriott Marble Arch
✨Know the Marriott Way
Familiarise yourself with Marriott's core values and their commitment to 'Wonderful Hospitality. Always.' This will help you align your answers with their expectations and demonstrate that you understand their mission.
✨Showcase Your Night Owl Skills
As a Night Manager, you'll be overseeing operations during the overnight shift. Be prepared to discuss your experience in managing teams at night, handling guest issues, and ensuring safety protocols are followed. Share specific examples that highlight your leadership skills.
✨Prepare for Scenario Questions
Expect questions about how you'd handle various guest situations or operational challenges. Think of scenarios where you've successfully resolved issues or improved service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. This not only shows respect for the interviewers but also reflects the grooming standards expected at Marriott Hotels.