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For Companies At a Glance
- Tasks: Lead IT projects and manage demand to ensure successful delivery.
- Company: Join a forward-thinking company that values innovation and teamwork.
- Benefits: Attractive salary, flexible working hours, and opportunities for growth.
- Why this job: Shape the future of IT while developing your project management skills.
- Qualifications: Experience in project management and strong communication skills.
- Other info: Fast-paced environment with plenty of chances to learn and advance.
The predicted salary is between 36000 - 60000 £ per year.
Overview
WORK PATTERNS: Monday to Friday 9 a.m. to 5.30 p.m. (excluding Bank Holidays)
DEPARTMENT OVERVIEW:
The IT Department at London Luton Airport manages information and operational technology across the airport, with teams responsible for IT Operations & Service Delivery, IT Infrastructure, Cyber & Information Security, BI & Data Science, and Project & Portfolio Management.
About the Role
Reporting to the IT Portfolio Manager, the IT PMO & Demand Manager is responsible for the IT department’s demand management process for new project requests, whilst ensuring approved projects and change initiatives are delivered in line with expectations.
The IT PMO & Demand Manager is the custodian of our IT Project Management Framework and its supporting policies and processes, working closely with the IT Portfolio Manager and other IT departmental managers to provide overarching governance and assurance of our IT change portfolio.
Key Responsibilities
- Governance and Framework: Ownership and improvement of the IT Project Management Framework and associated governance boards, including the IT Portfolio Review Board, the New Demand Meeting and project stage gate reviews.
- Policy and Process: Ownership and improvement of PMO policies and processes such as risk management, resource management, project change control, and cost management.
- Project & Portfolio Performance: Designing and producing regular management information to provide the IT Portfolio Manager and Head of IT confidence projects are being managed well.
- Resource Management: Providing IT departmental managers with a centralised view of supply and demand for resources, with recommendations for optimising resource allocation or bringing in temporary resources through one of our partner frameworks.
- Tools, Processes & Continuous Improvement: Identifying and implementing tooling that complements and supports the execution of the IT Project Management Framework, adopting a continuous-improvement mindset to continually refine our ways of working.
- Communications: Proving periodic updates to the IT Department, the Senior Management Team, and wider airport community on project updates, recent successes or other matters regarding the IT project portfolio.
- Contribute to delivering a great guest experience by performing your role with accuracy and efficiency. Recognising that every task whether guest facing or behind the scenes contributes to supporting the company’s overall LLA Way Strategy and service standards.
- Proactively and positively promote the LLA Way initiatives and projects with all employees and the wider airport community.
Key Requirements for the Role
- A minimum of 3 years working in a Project, Programme or Portfolio Management Office.
- A strong governance background with a track record of ensuring projects are performing in line with PMO processes and a formal project delivery framework.
- Experience working in a hybrid environment, incorporating agile or lean principles where possible.
- Previously implemented or managed a demand management and prioritisation process for new work requests.
- Demonstrable work experience in coaching project managers to produce deliverables that meet or exceed the required standards.
- Experienced in analysing data and producing actionable management information.
- Proficiency in Microsoft Power Apps and Power BI to help us remove administration and reporting tasks that don’t add value.
- Experience of IT Service Management tools, such as ServiceDesk Plus by ManageEngine.
- Experience in resource management for an IT department.
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IT PMO & Demand Manager in Luton employer: London Luton Airport
Contact Detail:
London Luton Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT PMO & Demand Manager in Luton
✨Tip Number 1
Network like a pro! Reach out to folks in the IT PMO space on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research common questions for IT PMO roles and practice your answers. We all know confidence is key, so let’s nail that first impression!
✨Tip Number 3
Showcase your skills! Bring along examples of your past projects or achievements that relate to demand management. We want to see how you’ve made an impact before!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar names in our inbox!
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT PMO role. Highlight relevant experience and skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the IT PMO position and how your background makes you a perfect fit. Keep it engaging and personal.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've successfully managed projects or improved processes in previous roles. We love seeing results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at London Luton Airport
✨Know Your IT PMO Inside Out
Make sure you understand the role of an IT PMO and how it fits within the organisation. Brush up on key methodologies like Agile and Waterfall, and be ready to discuss how you've applied them in past projects.
✨Showcase Your Demand Management Skills
Prepare examples that highlight your experience in demand management. Be ready to explain how you've prioritised projects, managed stakeholder expectations, and ensured resource allocation aligns with business goals.
✨Be Ready for Scenario-Based Questions
Expect scenario-based questions that test your problem-solving skills. Think about challenges you've faced in previous roles and how you overcame them, particularly in managing project demands and timelines.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. This shows your interest in the role and helps you gauge if the company culture aligns with your values, especially regarding project management practices.
