Finance Assistant – Accounts Receivable Concessions in Luton

Department: Finance

Reports to: Finance Supervisor - Accounts Receivable

Work patterns: Monday to Friday

About the role

LLA is the 5th biggest airport in the UK, and the Billing team play a key role ensuring customers are billed promptly and accurately. With over 60 concession contracts and a further 60 Estates contracts, it’s a fast‑paced role that involves keeping a close eye on multiple revenue streams to ensure all invoicing is complete. This role is ideal for someone who is a forward thinker with a strong focus on accuracy and attention to detail with a flair for excel spreadsheets.

Job purpose summary:

To work as a key member of the billing team actioning invoices, credits and acting as a primary contributor for concession revenue.

Knowledge & experience:

• Good administrative background, with proven experience of customer service.
• Good communication and presentation skills.
• Comprehensive knowledge of Excel, including creating new schedules to help automate processes; applying and understanding new formulas; and collating data from different sources.
• Excellent organisational skills and attention to detail.
• A confident user of other Microsoft products, including Word and SharePoint.
• A proven ability to multi‑task and manage competing priorities.
• Proactive and forward‑thinking approach to achieving goals and driving continuous improvement.

Key responsibilities & accountabilities:

• Produce, maintain, and regularly update excel spreadsheets to ensure accurate and up‑to‑date information.
• Keep informed of contract updates and pricing adjustments through regular communication with departmental stakeholders.
• Create and process invoices and credit notes, including batch invoicing, ensuring accuracy, compliance with Company policies, and timely reporting in line with month‑end deadlines.
• Schedule, co‑ordinate, and prepare meetings, maintaining detailed accurate minutes for distribution.
• Communicate effectively with internal and external stakeholders, investigating and resolving queries in a timely and professional manner.
• Liaise with internal/external auditors, providing information and supporting audit processes.
• Perform reconciliations for both internal and external purposes.
• Play an instrumental role in improving, implementing, and documenting business processes to enhance efficiency and compliance.
• Work as an integral part of the wider Finance Team, providing assistance across the function, as determined by the Finance Manager in order to meet operational needs of the Business.
• Contribute to delivering a great guest experience by performing your role with accuracy and efficiency.
• Recognising that every task whether guest facing or behind the scenes contributes to supporting the company’s overall LLA Way Strategy and service standards.
• Proactively and positively promote the LLA Way initiatives and projects with all employees and the wider airport community.

Stakeholders:

• LLAOL departments and business teams.
• Group Finance teams.

This job description is intended to give an appreciation of the role and the range of duties and responsibilities to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed on an ongoing basis. The post holder will be required at all times to perform any other reasonable tasks, as requested by the Line Manager in order to meet the operational needs of the business.

LLA is committed to fostering, promoting and preserving a culture of diversity, equality and inclusion, as we carry out our mission. We will always be respectful and seek to learn from those different from ourselves. We strive to be an equal opportunities employer and we are determined to ensure that no applicant or employee has a negative experience for being who they are. We welcome all applications!