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For Companies At a Glance
- Tasks: Be the friendly face of our clinic, managing appointments and patient enquiries.
- Company: Join the London Longevity Clinic, a leader in health and wellness.
- Benefits: Enjoy a competitive salary, Monday to Friday hours, and a supportive work environment.
- Why this job: Make a difference by creating a welcoming atmosphere for patients and enhancing their experience.
- Qualifications: University graduate with customer service experience; healthcare background preferred.
- Other info: Fluency in Chinese is a bonus, but not required.
The predicted salary is between 24000 - 36000 £ per year.
Location: Central London, W1
Start Date: 5th May 2025
Salary: £30,000 per annum (negotiable depending on experience)
Working Hours: Monday to Friday, 9:00 AM to 6:00 PM (includes a one-hour lunch break)
Role Overview
We are seeking a professional and friendly receptionist to join the front-of-house team at London Longevity Clinic. As the first point of contact for our patients and visitors, you will play a vital role in creating a welcoming environment and ensuring the smooth operation of daily clinic activities.
Key Responsibilities
- Greet patients and visitors, providing a warm and efficient front-desk service
- Manage appointment scheduling and confirmations via phone, email, and clinic systems
- Handle patient enquiries with discretion, professionalism, and confidentiality
- Liaise with clinical staff to coordinate bookings and patient flow
- Maintain reception area presentation and ensure adherence to hygiene protocols
- Process payments and issue invoices as required
- Maintain accurate patient records using clinic management software
- Assist with general administrative duties as needed
Requirements
- University graduate
- Prior experience in a receptionist or customer service role within a healthcare or wellness setting
- Excellent communication and interpersonal skills
- Organised and detail-oriented with the ability to multitask under pressure
- Proficient in using booking systems and Microsoft Office suite
- Professional demeanor and appearance
- Strong command of English, both spoken and written
Desirable
- Fluency in Chinese (Mandarin or Cantonese) is a bonus, but not essential
Clinic Receptionist employer: London Longevity Clinic
Contact Detail:
London Longevity Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinic Receptionist
✨Tip Number 1
Familiarise yourself with the specific healthcare environment. Research the London Longevity Clinic and understand their services, values, and patient demographics. This knowledge will help you tailor your approach during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Since you'll be the first point of contact for patients, being able to convey warmth and professionalism is key. Role-play common scenarios you might encounter at the reception desk to build confidence.
✨Tip Number 3
Network within the healthcare community. Attend local events or join online forums related to healthcare and wellness. Making connections can provide insights into the industry and may even lead to referrals for the receptionist position.
✨Tip Number 4
Highlight your organisational skills and ability to multitask. Prepare examples from your past experiences where you've successfully managed multiple tasks under pressure. This will show that you're well-equipped to handle the fast-paced environment of a clinic.
We think you need these skills to ace Clinic Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in receptionist or customer service roles, especially within healthcare. Emphasise your communication skills and any specific software you’ve used that relates to appointment scheduling.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and professionalism. Mention why you’re interested in working at London Longevity Clinic and how your skills align with their needs, particularly in creating a welcoming environment for patients.
Highlight Relevant Skills: In your application, focus on your organisational skills and ability to multitask under pressure. Provide examples of how you've successfully managed similar responsibilities in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at London Longevity Clinic
✨Showcase Your Customer Service Skills
As a clinic receptionist, your ability to provide excellent customer service is crucial. Prepare examples from your previous roles where you successfully handled patient enquiries or resolved issues, demonstrating your professionalism and friendly approach.
✨Familiarise Yourself with the Clinic's Services
Before the interview, take some time to research the London Longevity Clinic and its services. Understanding what they offer will help you answer questions more effectively and show your genuine interest in the role.
✨Demonstrate Organisational Skills
Being organised is key for a receptionist. Be ready to discuss how you manage your time and prioritise tasks, especially in a busy environment. You might even want to share specific tools or methods you use to stay organised.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle difficult situations, such as managing a double-booked appointment or dealing with an upset patient, and be prepared to articulate your thought process.
