Clinic Receptionist

Location: Central London, W1

Start Date: 5th May 2025

Salary: £30,000 per annum (negotiable depending on experience)

Working Hours: Monday to Friday, 9:00 AM to 6:00 PM (includes a one-hour lunch break)

Role Overview

We are seeking a professional and friendly receptionist to join the front-of-house team at London Longevity Clinic. As the first point of contact for our patients and visitors, you will play a vital role in creating a welcoming environment and ensuring the smooth operation of daily clinic activities.

Key Responsibilities

• Greet patients and visitors, providing a warm and efficient front-desk service
• Manage appointment scheduling and confirmations via phone, email, and clinic systems
• Handle patient enquiries with discretion, professionalism, and confidentiality
• Liaise with clinical staff to coordinate bookings and patient flow
• Maintain reception area presentation and ensure adherence to hygiene protocols
• Process payments and issue invoices as required
• Maintain accurate patient records using clinic management software
• Assist with general administrative duties as needed

Requirements

• University graduate
• Prior experience in a receptionist or customer service role within a healthcare or wellness setting
• Excellent communication and interpersonal skills
• Organised and detail-oriented with the ability to multitask under pressure
• Proficient in using booking systems and Microsoft Office suite
• Professional demeanor and appearance
• Strong command of English, both spoken and written

Desirable

• Fluency in Chinese (Mandarin or Cantonese) is a bonus, but not essential