Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests and create unforgettable experiences at a luxury hotel.
- Company: Montcalm Collection, a stylish group of luxury hotels in London.
- Benefits: Competitive salary, 28 holidays, health benefits, and a birthday day off!
- Why this job: Be the face of luxury service and make every guest feel special.
- Qualifications: Experience in hospitality and a passion for guest relations.
- Other info: Join a diverse team with ongoing training and career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Montcalm East, an Autograph Collection Hotel, reflects the creative spirit of its Shoreditch setting. It sits on City Road in East London, where arty Shoreditch meets progressive Silicon Roundabout. Old Street Tube station is just a few steps away.
The Guest Experience Executive is the face of Montcalm Collection's personalized service, ensuring that every guest feels welcomed, valued, and cared for throughout their stay. Supporting the Guest Experience Manager, this role focuses on anticipating guest needs, curating memorable experiences, and ensuring seamless communication between guests and all hotel departments. With a warm, professional approach, the Guest Experience Executive contributes directly to guest satisfaction, loyalty, and the hotel's reputation for excellence.
Key Responsibilities- Welcome and assist guests on arrival, ensuring a seamless check-in experience.
- Provide personalized service, anticipating needs and recognizing repeat guests.
- Coordinate with departments to fulfill guest requests and preferences.
- Handle guest queries, feedback, and complaints promptly and courteously.
- Assist with pre-arrival communication and preparation for VIPs and special occasions.
- Maintain accurate and detailed guest profiles within the PMS.
- Support the Guest Experience Manager in delivering service excellence across all touchpoints.
- Promote hotel facilities, local attractions, and unique experiences.
- Ensure all guest interactions reflect Montcalm Collection's luxury brand standards.
This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.
Skills & Qualifications- Previous experience in guest relations, front office, or luxury hospitality.
- Strong knowledge of hotel operations and guest service standards.
- Proficiency in hotel management systems (e.g., Opera PMS).
- Fluency in English; additional languages are highly desirable.
- Flexible schedule including evenings, weekends, and public holidays.
- Regular interaction with guests in public areas of the hotel.
- Periods of standing and walking required.
- Competitive salary.
- Supportive, empowering team environment.
- Benefits platform with various discounts.
- 28 holidays including eight bank holidays, with more holidays after two years of service.
- Cash-back health benefits, including optical, dental, chiropractor and physio services.
- Discounted gym membership.
- Access to Wellbeing platform and sessions, including EAP.
- Awards and Recognition Programme.
- Annual parties.
- Regular and ongoing training and development, including leadership workshops.
- Enjoy a paid day off to celebrate your birthday – because your special day matters!
Eligibility: Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
Please note: We do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for this role without prior agreement in writing from our Head of Human Resources will be considered the property of the company and will not be subject to agency fees.
Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future. If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.
Guest Experience Executive in London employer: London Limited
Contact Detail:
London Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Executive in London
✨Tip Number 1
Get to know Montcalm Collection inside out! Familiarise yourself with their hotels, services, and unique experiences they offer. This way, when you get the chance to chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Guest Experience Executive role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to guest relations and luxury hospitality. Think about how you would handle specific scenarios and be ready to share your past experiences that highlight your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Montcalm family. Good luck!
We think you need these skills to ace Guest Experience Executive in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for guest experience and hospitality. A warm, friendly tone can make a big difference.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience in guest relations or luxury hospitality. We love seeing how your past roles have prepared you for this position, so be specific about your achievements and skills!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your key skills and experiences stand out.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at Montcalm Collection. We can’t wait to hear from you!
How to prepare for a job interview at London Limited
✨Know the Hotel Inside Out
Before your interview, take some time to research Montcalm Collection and its unique offerings. Familiarise yourself with the different hotels, their locations, and the services they provide. This knowledge will not only impress your interviewers but also help you understand how you can contribute to enhancing guest experiences.
✨Showcase Your Guest Relations Skills
As a Guest Experience Executive, your ability to connect with guests is crucial. Prepare examples from your previous roles where you successfully handled guest queries or complaints. Highlight your proactive approach in anticipating guest needs and how you’ve created memorable experiences for them.
✨Demonstrate Team Collaboration
This role requires seamless communication with various hotel departments. Be ready to discuss how you've worked effectively within a team in past positions. Share specific instances where your collaboration led to improved guest satisfaction or operational efficiency.
✨Emphasise Your Flexibility and Adaptability
Given the nature of the hospitality industry, flexibility is key. Be prepared to talk about your experience working varied hours, including evenings and weekends. Share how you adapt to changing situations and maintain a positive attitude, especially during busy periods.