Hotel Manager (London)

About Montcalm Collection

If the following job requirements and experience match your skills, please ensure you apply promptly. United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story.

Position Overview

The Hotel Manager manages Heads of Departments directly and leads the wider hotel team, oversees all aspects of running a hotel including but not limited to Guest Experience from pre-arrival to post-departure service, Events, Health & Safety, P&L, Compliance, Training, Maintenance, Projects, Commercial Performance, and Reputation Management. The Hotel Manager holds responsibility for the health, safety, and welfare of employees, guests, and visitors of the hotel. The Hotel Manager ensures licence, award and insurance agreements are respected, adequate procedures, trainings are in place and responsibilities are clearly defined.

Key Responsibilities

• Oversee all aspects of hotel operations, ensuring that every guest enjoys an exceptional experience.
• Drive business performance, inspire and develop a high-performing team, and maintain the highest standards of service.
• Implement innovative strategies to enhance our brand and position the hotel as a leader in luxury hospitality.
• Maintain a keen eye for detail, proactive and hands-on approach, and operational knowledge of all hotel outlets.
• Exhibit a “CAN DO” attitude, decision-making skills, and the ability to work effectively in a collaborative environment.

Minimum 2–4 years of proven leadership experience in the hospitality industry, ideally within a luxury hotel, boutique property, or high-end resort.

Requirements And Skills

• Degree or relevant qualification in Hospitality Management, Business Administration, or a related field.
• Experience managing a luxury hotel, boutique property, or high-end resort.
• Strong background in revenue management, marketing strategies, and commercial performance.
• Multilingual abilities and cultural awareness, particularly in dealing with high-net-worth clientele.
• Experience in sustainability initiatives and corporate social responsibility within the hospitality sector.

Benefits

• Collaborative and empowering team dynamics.
• Pathways for promotions and growth within the brand.
• Recognition and Rewards Program.
• Access to an array of discounts via our Benefits Platform.
• Comprehensive training through Certified Classroom and E-Learnings.
• 28 holidays annually, inclusive of 8 bank holidays.
• Health incentives: Cash-back on optical, dental, chiropractic, and physio services.
• Concession on gym memberships.
• Nutritious meals provided during shifts.
• Complimentary dry-cleaning service for uniforms.
• Inclusive pension schemes.
• Celebrate your special day with a fully paid day off on your birthday.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren’t just buzzwords. We genuinely value the unique perspectives each individual brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we are dedicated to providing a workplace free from discrimination and prejudice.