Senior Operation Team Lead

Your Pride In London

Year after year, London’s Pride celebrations bring people together in amazing ways. The connections and community we build lay the groundwork for a brighter, more inclusive future. Now’s your opportunity to play a meaningful part as a Pride in London volunteer.

Pride in London is embracing a renewed sense of purpose that resonates with everyone. We stand as a beacon to highlight ongoing challenges within the LGBTQ+ community, even amidst progress. Our roots intertwine the protest origins of Pride with the spirit of celebration. Our guiding values – Visibility, Unity, and Equality – drive every step we take.

Our incredible team is a blend of passionate staff and volunteers who champion diversity, inclusivity, and understanding. We hail from diverse walks of life, forming a vibrant community of change-makers. Our ultimate goal? To amplify awareness of LGBTQ+ matters and advocate for the rights that ensure equal lives for all.

With a diverse and dedicated year-round team of around 150 volunteers, we orchestrate Pride in London, the incredible event that unites us all. Your unique voice can contribute to the symphony!

Pride in London stands committed to truly representing every facet of our community. We celebrate equality, diversity, and inclusion. Our focus is on enriching the diversity of our volunteers, ensuring that Black, Asian, Minority Ethnic, Disabled, Trans, and all communities are vividly reflected within our teams.

Application Closing Date: Sunday 16th March 2025
Interview Week Date: W/B 24th March 2025 Please note that we reserve the right to close roles before the advertised closing date, should we receive too many applicants. Early applications are advised.

Your Role

As the Senior Operation Team Lead, you will be responsible for leading the core operations team, managing complex event delivery for Pride in London, and ensuring the successful execution of all operational aspects of the event. This hands-on senior role requires strong leadership, strategic planning, and operational expertise.

● This role has a flexible start time; however, we would be looking for someone who can start as soon as possible.
● Availability to volunteer on the day of the event (Saturday 5th July) is essential.
● This role carries an average volunteer time of 6 – 8 hours per week.
● Operations Meetings are held on the first Saturday of every month and every Saturday in June. Availability to make these meetings is essential.

Your Responsibilities

● Lead and manage the core operations team, including overseeing and planning operations meetings.
● Act as a key liaison with operational stakeholders, attending meetings and representing the Director of Operations & Event Planning when required.
● Support the Event Management Plan (EMP), ensuring the operations team is fully briefed and well-prepared.
● Collaborate closely with other deputy directors to advise on operational needs, including communications, partnership activations, and volunteer coordination.
● Oversee engagement with local residents and businesses to ensure smooth operations and community support.
● Prioritise accessibility and sustainability throughout all stages of operational planning and delivery.
● Manage, inspire, and empower a team of 30+ volunteers, ensuring they are aligned with the mission and ready for event day.

What you’ll bring to the role

● Event Management Experience: Over 3 years of experience managing the end-to-end delivery of complex events, including planning, logistics, on-site management, post-event breakdown, and evaluation. Experience with Pride in London is a plus.
● Enthusiasm and Vision: A dynamic, forward-thinking approach to the role, with the confidence and vision needed to drive Pride in London’s growth and success.
● Communication Expertise: Excellent communication skills that build credibility and strong relationships with agency partners, suppliers, and key stakeholders.
● Time Management and Multitasking: Proven ability to work to tight deadlines, maintaining attention to detail and managing multiple projects simultaneously.
● Organisational Skills: Exceptional time management and organisational skills, with experience in reporting and monitoring activities.
● Prioritisation: Ability to plan, prioritise, and organise workload, especially under pressure or when dealing with competing time constraints.
● Leadership Skills: A collaborative, confident leader who motivates and develops teams to consistently achieve high performance and deliver exceptional results.
● Proactive and High-Standard Approach: A commitment to excellence with a proactive attitude toward identifying opportunities and setting high standards for yourself and your team.
● Adaptability: A flexible, resilient approach that can thrive independently and as part of a team while adapting to evolving circumstances.
● Strong Analytical Skills: Excellent organisational and analytical capabilities, keen eye for detail.
● Commitment to Diversity and Inclusion: A genuine passion for LGBT+ issues and a commitment to equity, accessibility, and inclusion in all aspects of event planning and execution.

What you’ll get joining Pride in London

● A Chance to Build New Connections: Pride In London is made up of a diverse collection of individuals, including members of the LGBTQ+ community, allies, and activists.
● Sense of Volunteer Purpose and Contribution: Volunteering with Pride In London gives you the chance to be part of an important annual event that creates an impact on over a million attendees, many of whom may be experiencing their first Pride or their first time in London.
● Experience in Event Management: London Pride is a large-scale, multi-site event, giving you the opportunity to gain or build upon previous event management experience. Building skills in organisation, communication, coordination, and problem-solving across the process.
● Networking Opportunities: Volunteers often get the chance to work alongside and interact with key figures and groups within the LGBTQ+ community as well as hundreds of volunteers from all walks of life.
● Fun and Enjoyment: Volunteering at Pride puts you within a fun, celebratory, and vibrant atmosphere, with the opportunity to volunteer at both Pride Event Day and many other events year-round.
● Contribution to Social Change: Through volunteering with Pride In London, you will actively be contributing to the ongoing fight for equality and visibility for the LGBTQ+ community, and in turn, helping to create a more inclusive society.

Diversity & Inclusion

Our volunteer team is more than amazing – they inspire great ideas, generate needed sponsorship, drive forward our operational plans, capture Pride moments, and help make Pride in London a fantastic place to volunteer and work.

We endeavour to attract and recruit a diverse mix of employees and volunteers who are representative of the diversity in our LGBT+ communities, which gives us a great opportunity to have access to a broad range of ideas and allows us to deliver an inclusive event that you expect from Pride in London. Therefore, we actively encourage applications from diverse backgrounds, particularly women, people of colour, and those from the trans and non-binary communities.

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