London Resilience Officer

Salary: £48,427 per annum + £8,986 annual on-call allowance

Contract details: On Call rota, and willing to undergo SC vetting.

Interview date: w/c 9 Nov 2026

Strategy and Communications

Strategy and Communications sits at the centre of the organisation, bringing together several teams with organisation-wide remits and mutual collaboration opportunities. The work of the directorate’s teams includes delivery of major events, designing and leading public affairs or marketing campaigns, providing data, evidence and analysis, leading cross‑organisational programmes, to making sure we plan for and can respond to emerging events or emergencies in our city.

About the team

Working with over 170 organisations the London Resilience Unit delivers and coordinates resilience services across the capital on behalf of the Mayor of London and Local Authorities.

London Resilience Unit supports the work of London's key agencies in assessing risks, working to reduce the likelihood or impact of those risks and, where risk can't be eliminated, preparing arrangements to respond, recover and learn from emergencies.

About the role

In this exciting and impactful role, you’ll work at the heart of London’s resilience efforts, collaborating with key stakeholders across the London Resilience Partnership (involving over 170 organisations), to ensure the city is ready to respond to and recover from emerging risks.

You’ll play a key role in supporting work on the localising of national risks and planning assumptions to shape multi‑agency emergency plans that reflect London’s unique risk landscape. You will also support exercises to test those plans and London’s preparedness as well as capturing lessons from exercises and real incidents, working with partners to embed meaningful change. Your work will also contribute to governance and assurance processes, helping to maintain confidence that London is ready to respond effectively to any emergency.

You will also be part of the London Resilience Unit’s on‑call team, supporting multi‑agency strategic coordination in response to incidents in London. This will involve working unsociable hours from time to time and qualifies for an on‑call allowance payment.

What your day will look like

In this role you will:

• Support the development and maintenance of multi‑agency plans, policies and procedures.
• Support work on specific policy areas which may include multi‑agency risk assessment, training, exercising, learning and improvement, and assurance of emergency response capabilities.
• Support the development, maintenance and implementation of policies and procedures for the emergency preparedness of the London Resilience Unit and the wider Partnership.
• Develop and prepare reports for multi‑agency audiences, based on research, consultation and analysis.
• Provide general support to the London Resilience Unit, both project support and secretarial work for meetings including drafting agendas, papers and writing minutes.
• Build strong working relationships with internal and external stakeholders, at all levels of seniority.
• Promote the work of the Partnership through the London resilience Unit and provide resilience advice
• Respond to emergencies as part of the London Resilience Unit’s response function (operational 24 hours a day, 365 days a year), in support of the London Resilience Partnership’s, and London local authorities’ strategic coordination arrangements.

Skills, knowledge and experience

To be considered for the role you must meet the following essential criteria:

• Excellent written and verbal communication skills.
• Excellent research and analysis skills, and the ability to write detailed technical reports and presentations.
• Excellent interpersonal skills, and the ability to build strong working relationships and with multi‑agency partners.
• Experience of planning and delivery of projects, and coordinating the work of a range of stakeholders.
• Experience of providing administrative and secretarial support.

Building & Managing Relationships

Building & Managing Relationships is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals.

• Builds rapport quickly with people at all levels and from different backgrounds
• Actively listens to others and is open to their ideas
• Identifies and resolves conflict between self and others
• Makes others feel comfortable and respected by being positive and friendly
• Shares appropriate information openly with colleagues within and outside own team

Stakeholder Focus

Stakeholder Focus is consulting with, listening to and understanding the needs of those upon whom our work has an impact; and is using this knowledge to shape what we do and manage others’ expectations.

• Listens to understand requirements without making assumptions
• Demonstrates an enthusiastic and “can do attitude” to requests
• Provides timely, accurate and personalised responses
• Provides a polite and helpful first point of contact for stakeholders
• Learns from feedback to improve personal service to others

Communicating and Influencing

Communicating and Influencing is presenting information and arguments clearly and convincingly so that others see us as credible and articulate, and engage with us.

• Represents self and team positively within the organisation
• Speaks and writes clearly and succinctly, using appropriate language that is easy to understand
• Adapts style and communication to the audience
• Communicates persuasively and confidently

Planning and Organising

Planning and Organising is thinking ahead; managing time, priorities and risk; and developing structured and efficient approaches to deliver work on time and to a high standard.

• Plans and prioritises own workload to meet agreed deadlines
• Advises colleagues or manager early of obstacles to work delivery
• Perseveres and follows work through to completion
• Checks for errors to ensure work is delivered to a high standard first time
• Effectively juggles priorities

Research and Analysis

Research and Analysis is gathering intelligence (information, opinion and data) from varied sources, making sense of it, testing its validity and drawing conclusions that can lead to practical benefits.

• Uses a variety of methods and sources to gather relevant data and information
• Checks accuracy of data and information before using it
• Looks for trends in data and spots connections to draw meaningful conclusions
• Summarises research outcomes in a clear and concise way
• Focuses on the research goal, working in a systematic way

Responding to Pressure and Change

Responding to Pressure and Change is being flexible and adapting positively, to sustain performance when the situation changes, the workload increases, tensions rise or priorities shift.

• Stays calm in pressurised and demanding situations
• Responds flexibly to changing circumstances
• Recognises when struggling to cope and seeks help
• Demonstrates openness to changing work priorities and deadlines
• Maintains personal wellbeing and achieves a balance between work and home life

The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA Competency Framework

If you have questions about the role

If you wish to talk to someone about the role, the hiring manager Sarah Spencer would be happy to speak to you. Sarah.Spencer@london.gov.uk

Equality, diversity and inclusion

London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.

We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share.

Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required.

GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.

In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days' annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.

Additional Information

Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration.

Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening.

Please note Post holders must be willing to undergo National Security Vetting to the level of SC. This process requires the post holder to normally have been resident in the UK for five years. Individuals will not be expected to hold existing National Security Vetting in order to apply for the posts.

The GLA is proud to be a Level 2: Disability Confident employer. We are committed to becoming a more inclusive and accessible organisation, and creating a truly inclusive and accessible workplace and culture for our disabled staff. We have named Disability Equality as a key corporate priority within our EDI Strategy. We welcome and encourage applications from disabled applicants. Should you wish to opt into the scheme, please let us know during your application.

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