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- Tasks: Join our Reception team to greet patients and manage appointments.
- Company: Established surgery with a rich history and a dedicated team.
- Benefits: Part-time hours, flexible shifts, and a supportive work environment.
- Why this job: Be the friendly face of healthcare and make a difference in patients' lives.
- Qualifications: Clear speaking voice and previous experience in healthcare preferred.
- Other info: Opportunity for growth in a dynamic and caring practice.
The predicted salary is between 11 - 14 £ per hour.
The Reception team is the pivot of the surgery. It is imperative that we have a strong Reception team to ensure the continued smooth running of the practice.
Main duties of the job:
- Meet and greet patients attending surgery at the front desk
- Answer the telephone
- Book in appointments using EMIS clinical system
- Deal with any clinical queries or directing these to the correct department
- Deal with queries relating to prescriptions, appointments, referrals, forms etc or passing to the correct team if required, ensuring that the enquiry is handled efficiently
- Maintain a professional and calm approach to anyone attending the surgery or calling in on the telephone
- Support any clinical staff as required
- Ensure clinical rooms stocked at the end of the day
This is a part-time role of 16 hours a week as follows:
- Tuesdays: 13.45 to 18.45 (5 hours)
- Wednesdays: 13.45 to 18.45 (5 hours)
- Fridays: 08.00 to 14.00 (6 hours)
You will also be required to work the occasional Saturday shift.
Person Specification:
- A clear speaking voice is essential for this role
- Previous experience of working in a GP surgery or a healthcare setting would be helpful
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist in Bromley employer: London Lane Clinic
Contact Detail:
London Lane Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Bromley
✨Tip Number 1
Get to know the practice! Research their values and services so you can chat about them during your interview. It shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your communication skills. As a receptionist, you'll be the first point of contact, so being clear and friendly is key. Try role-playing with a friend to boost your confidence.
✨Tip Number 3
Be ready for situational questions. Think about how you'd handle tricky situations, like an upset patient or a busy phone line. Showing you can stay calm under pressure is a big plus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Receptionist in Bromley
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making a great first impression.
Tailor Your Application: Make sure to tailor your application to the specific role of Receptionist. Highlight any relevant experience you have, especially in healthcare settings, and mention your familiarity with systems like EMIS if applicable.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for your skills and experiences to make it easy for us to read. Remember, we appreciate efficiency just as much as you do!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at London Lane Clinic
✨Know the Practice Inside Out
Before your interview, take some time to research the surgery and its history. Understanding its growth and the services it offers will show your genuine interest in the role and help you connect with the team during the interview.
✨Practice Your Communication Skills
As a receptionist, clear communication is key. Practise answering common questions you might face, like how to handle patient queries or direct calls. This will help you feel more confident and articulate during the interview.
✨Familiarise Yourself with EMIS
Since you'll be using the EMIS clinical system, it’s a good idea to familiarise yourself with it beforehand. If you have any experience with similar systems, be ready to discuss that and how it can benefit your performance in this role.
✨Showcase Your Calm Demeanour
The role requires maintaining a professional and calm approach, especially when dealing with patients. Think of examples from your past experiences where you successfully managed stressful situations, and be prepared to share them during the interview.
