Quality and Compliance Manager in Maidstone

My client is seeking a proactive and diligent Quality & Compliance Manager to lead on regulatory and quality assurance initiatives across the group, ensuring that they maintain compliance with all industry regulations and other relevant legislative requirements within the built environment. They pride themselves on nurturing talent and fostering an environment where everyone has the opportunity to thrive.

As a new role for the business, the Quality & Compliance Manager will take the lead in setting high standards across the group, maintaining a keen focus on internal standards through robust quality auditing to gather accurate quality assurance information. This management information will be used to present data to a variety of audiences and make recommendations around improvements to support individuals, teams, and the wider business to achieve better quality outcomes.

Working closely with the Senior Leadership team, you will champion best practices and innovative ways of working across relevant teams, focusing on industry standards and internal processes, as well as taking ownership of the development and ongoing support of performance-related systems. You will maintain overall responsibility for ISO accreditation management and the regular support of our IMS (SharePoint) and other relevant systems, including HandsHQ, MyCompliance, PeopleSafe, and Sage200.

Strong stakeholder management skills will be key as you regularly liaise with departmental heads on quality assurance and compliance matters, ensuring efficient reporting and escalating any matters of interest along with potential solutions or improvements. These working relationships will underpin your ability to ensure the right individuals maintain an understanding of relevant compliance rules and procedures to mitigate risk and exposure to potential breaches.

This is a dynamic role which will be working across multiple divisions and playing a pivotal role in the way we strive for continuous improvement. The right person will be passionate about all things quality and have a keen interest in operational innovation, alongside keeping up-to-date with external policies and initiatives relevant to industry-specific quality & compliance.

If you are an experienced quality and/or compliance professional with ambitions of directly impacting the continuous improvement of a growing business, we can offer you a collaborative yet challenging environment with the opportunity to see the tangible impact that your decisions will make on our ability to deliver on our wider business objectives.

Key responsibilities of the role will include but are not limited to:

• Taking ownership of the design, development and implementation of a robust Quality Assurance Framework aligned to the clients Group's specific requirements.
• Record, analyse and report robust management information in collaboration with our IT & Data team (PowerBI).
• Work closely with the P&T leadership team to implement robust changes to policies and procedures regarding quality and compliance.
• Design, develop and undertake quality development workshops as required.
• Co-ordinate and communicate an audit and quality assurance schedule in collaboration with the wider SHEQ team with input from Senior Leadership.
• Take responsibility for departmental projects and/or functions as agreed with the Senior Leadership team when undertaking Compliance audits.
• Undertake pre-audit research and collate data to prepare for audits, identifying any potential areas of interest.
• Research and source appropriate training providers to ensure they meet the learning and development needs of the business.
• Understand your responsibility for the health, safety and wellbeing of your team and the wider group, whilst promoting a positive health and safety culture throughout.

Requirements

To be considered for the role you will need to demonstrate a strong mix of the following:

Qualifications/Accreditations:

• ISO9001 accreditation/qualification (UKAS accredited).
• Industry recognised Quality Management qualification (or working towards).

Professional Experience:

• Experience of assessing performance and quality in the construction industry.
• Demonstrable knowledge of ISO accreditation management.
• Confident in the design and delivery of quality assurance processes and systems.
• Ability to confidently engage with stakeholders of all levels, both internally and externally.
• Proven background of using own initiative to take an independent lead on projects whilst evaluating priorities/workload.
• Experience of working in a multi-divisional organisation would be beneficial.
• Strong understanding of compliance frameworks.
• Exceptional organisational skills with a track record of driving and leading projects without supervision.
• Experienced user of Microsoft Office, particularly Outlook, Excel, PowerPoint and Word.

Knowledge, Skills & Abilities:

• Excellent communicator at all levels.
• Able to explain complex terms and processes to those without technical knowledge or professional experience.
• Hands-on working knowledge of all relevant industry standards, regulations and legislation.

Competencies & Disposition:

• Desire to build and develop productive working relationships with stakeholders of all levels.
• Strong time-keeping skills with the ability to manage a demanding workload with competing deadlines.
• “Owner’s mentality” with everything you do.

What's on Offer:

• A supportive and collaborative work environment.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.
• The chance to be part of an award-winning organisation that values innovation and excellence.