Team Administrator and Case Manager

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

We are seeking a highly organised and proactive Administrator to support our Protection team, with additional responsibility for case management activity across the department. This role is primarily focused on providing high-quality executive and administrative support, including diary management, meeting coordination, communication handling, and helping ensure the smooth day-to-day running of the team. Alongside these core duties, the successful candidate will also assist with protection case management by monitoring progress, maintaining accurate records, liaising with clients and providers, and helping to keep cases on track through to completion. The ideal candidate will demonstrate excellent organisational skills, strong communication, discretion, and a keen attention to detail.

Main Responsibilities

• Manage the department Directors diary, client appointments, and internal meetings.
• Organise departmental meetings, prepare agendas, and take meeting minutes.
• Handle correspondence, calls, and emails on behalf of the department Director.
• Coordinate travel arrangements as required and manage expenses.
• Assist with general administrative tasks to ensure smooth operation of the department.
• Liaise with the company’s central teams (IT, Compliance & Operations) as the main point of contact for the department, ensuring collaboration.
• Assist with any tasks or projects with the central teams that have a direct effect on the department.

Case Management

• Assist in the preparation and review of protection plans and documentation.
• Conduct research to support recommendations for clients regarding protection solutions.
• Maintain accurate records of client information, policy details, and correspondence.
• Ensure compliance with regulatory and company standards.
• Prepare reports and summaries for client meetings and departmental reviews.
• Carry out general case management tasks until policies are on risk.
• Ensure constant communication with the clients with updates on the case progression.

Key Skills & Attributes

• Organisation: Ability to prioritise tasks and manage multiple responsibilities efficiently.
• Basic people Management: Capable of coordinating small projects in the department with the support of the central teams.
• Excellent Communication: Clear, professional verbal and written skills for effective liaison with clients, colleagues and providers.
• Attention to Detail: Precise in documentation, client records on the CRM, and administrative tasks.
• Discretion and Integrity: Maintain confidentiality with sensitive client and departmental information.
• Adaptability: Comfortable working in a fast-paced environment and responding to changing priorities.

Qualifications & Experience

• Experience in case management, specifically in a high value Protection or Financial Services role is desirable.
• Knowledge of inheritance tax, protection products, or general financial services is preferred.
• Competent within the Microsoft Office suite and relevant industry software.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new.
• We support each other in the small everyday moments and the bigger challenges.
• We are determined to make a positive difference at work and beyond.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.