At a Glance
- Tasks: Lead and manage multiple ServiceNow programmes, ensuring alignment with business goals.
- Company: Join Howden, a global insurance group with a collaborative and inclusive culture.
- Benefits: Enjoy competitive salary, professional development, and flexible working options.
- Other info: Diverse team with opportunities for career progression and personal growth.
- Why this job: Make a real impact in a high-stakes role within a dynamic environment.
- Qualifications: Experience in enterprise programme management and strong ServiceNow platform knowledge.
The predicted salary is between 70000 - 90000 £ per year.
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Howden Group is a leading provider of innovative insurance solutions. We are committed to delivering exceptional service and value to our clients. Technology plays a critical role in enabling our growth, operational excellence, and customer experience, and the ServiceNow platform is a key strategic capability across the organisation.
We are seeking an experienced and highly capable ServiceNow Programme Manager to lead and govern the delivery of all ServiceNow programmes across the organisation. This role is responsible for the end-to-end programme management of multiple concurrent ServiceNow initiatives, including but not limited to CMDB, HR Service Delivery (HRSD), Customer Service Management (CSM), Financial Services Operations (FSO), and Workflow Data Fabric (WDF). The successful candidate will have strong experience managing complex programmes with multiple workstreams, delivery teams, and third-party vendors, ensuring alignment to business objectives, technical standards, timelines, and budgets.
Key Responsibilities
- Programme leadership and governance across all ServiceNow initiatives
- Management of multiple parallel workstreams and dependencies
- Senior stakeholder engagement across IT and the business
- Vendor and system integrator management
- Programme planning, delivery, and execution
- Risk, issue, and dependency management
- Financial and budget management
- Quality assurance and adherence to ServiceNow best practices
- Change, cutover, and operational readiness
- Executive-level reporting and communication
Required Experience
- Significant experience in enterprise programme management
- Proven experience delivering complex ServiceNow programmes
- Strong understanding of the ServiceNow platform
- Experience managing multiple vendors
- Excellent communication and leadership skills
- Delivery of CMDB, HRSD, CSM, FSO, and data-led initiatives
- Agile, hybrid, and waterfall delivery experience
- Experience in regulated or large enterprise environments
- Programme management or ServiceNow certifications
Why Join Howden Group?
- High-impact, enterprise-wide role
- Complex and rewarding delivery environment
- Collaborative and inclusive culture
- Strong professional development opportunities
- Competitive salary and benefits
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new
- We support each other in the small everyday moments and the bigger challenges
- We are determined to make a positive difference at work and beyond
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
Senior ServiceNow Programme Manager employer: London Insurance Life
Howden Group is an exceptional employer that fosters a collaborative and inclusive culture, making it a great place for professionals seeking meaningful work. With a strong focus on employee ownership, career progression, and a commitment to sustainability, employees enjoy a supportive environment that encourages innovation and personal growth. Located in London, the role of Senior ServiceNow Programme Manager offers high-impact responsibilities within a dynamic team, ensuring that your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Senior ServiceNow Programme Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Howden or have experience with ServiceNow. A friendly chat can open doors and give you insider info that could make all the difference.
✨Tip Number 2
Prepare for the interview by diving deep into ServiceNow. Brush up on your knowledge of CMDB, HRSD, and CSM. Show us you know your stuff and can lead complex programmes with confidence!
✨Tip Number 3
Don’t just wait for the job to come to you! Apply through our website and make sure to tailor your application to highlight your experience with managing multiple vendors and workstreams. We love seeing candidates who take initiative!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us you’re genuinely interested in the role and appreciate the opportunity to chat about how you can contribute to our team.
We think you need these skills to ace Senior ServiceNow Programme Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior ServiceNow Programme Manager role. Highlight your experience with ServiceNow and programme management, focusing on relevant projects that showcase your skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our values at Howden. Be genuine and let your personality come through.
Showcase Your Achievements:When detailing your experience, focus on specific achievements rather than just responsibilities. Use metrics where possible to demonstrate the impact you've made in previous roles, especially in complex programme management.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at London Insurance Life
✨Know Your ServiceNow Inside Out
Make sure you have a solid understanding of the ServiceNow platform and its various modules like CMDB, HRSD, and CSM. Brush up on your knowledge of how these components work together and be ready to discuss your past experiences with them.
✨Showcase Your Programme Management Skills
Prepare to talk about your experience managing complex programmes. Highlight specific examples where you've successfully led multiple workstreams and engaged with senior stakeholders. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Engage with the Company Culture
Research Howden's culture and values. Be ready to discuss how your personal values align with theirs. Show enthusiasm for their collaborative and inclusive environment, and mention any experiences that demonstrate your ability to thrive in such settings.
✨Prepare Questions for Them
Have a list of thoughtful questions ready to ask your interviewers. This could include inquiries about their current ServiceNow initiatives or how they measure success in this role. It shows you're genuinely interested and engaged in the conversation.
