At a Glance
- Tasks: Lead and manage exciting ServiceNow programmes across a global insurance group.
- Company: Join Howden, a dynamic global insurance group with a collaborative culture.
- Benefits: Enjoy competitive salary, professional development, and flexible working options.
- Other info: Diverse and inclusive environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in a high-stakes role while growing your career.
- Qualifications: Experience in enterprise programme management and strong leadership skills required.
The predicted salary is between 60000 - 75000 £ per year.
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Howden Group is a leading provider of innovative insurance solutions. We are committed to delivering exceptional service and value to our clients. Technology plays a critical role in enabling our growth, operational excellence, and customer experience, and the ServiceNow platform is a key strategic capability across the organisation.
We are seeking an experienced and highly capable ServiceNow Programme Manager to lead and govern the delivery of all ServiceNow programmes across the organisation. This role is responsible for the end-to-end programme management of multiple concurrent ServiceNow initiatives, including but not limited to CMDB, HR Service Delivery (HRSD), Customer Service Management (CSM), Financial Services Operations (FSO), and Workflow Data Fabric (WDF). The successful candidate will have strong experience managing complex programmes with multiple workstreams, delivery teams, and third-party vendors, ensuring alignment to business objectives, technical standards, timelines, and budgets.
Key Responsibilities
- Programme leadership and governance across all ServiceNow initiatives
- Management of multiple parallel workstreams and dependencies
- Senior stakeholder engagement across IT and the business
- Vendor and system integrator management
- Programme planning, delivery, and execution
- Risk, issue, and dependency management
- Financial and budget management
- Quality assurance and adherence to ServiceNow best practices
- Change, cutover, and operational readiness
- Executive-level reporting and communication
Required Experience
- Significant experience in enterprise programme management
- Proven experience delivering complex ServiceNow programmes
- Strong understanding of the ServiceNow platform
- Experience managing multiple vendors
- Excellent communication and leadership skills
- Delivery of CMDB, HRSD, CSM, FSO, and data-led initiatives
- Agile, hybrid, and waterfall delivery experience
- Experience in regulated or large enterprise environments
- Programme management or ServiceNow certifications
Why Join Howden Group?
- High-impact, enterprise-wide role
- Complex and rewarding delivery environment
- Collaborative and inclusive culture
- Strong professional development opportunities
- Competitive salary and benefits
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new
- We support each other in the small everyday moments and the bigger challenges
- We are determined to make a positive difference at work and beyond
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
Programme Manager employer: London Insurance Life
Howden Group is an exceptional employer that fosters a collaborative and inclusive culture, making it an ideal place for Programme Managers to thrive. With a strong focus on professional development, employees are empowered to define their careers while enjoying a competitive salary and benefits package. Located in London, the company offers a dynamic work environment where innovation and teamwork drive meaningful change.
StudySmarter Expert Advice🤫
We think this is how you could land Programme Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Howden on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into ServiceNow and its applications. Be ready to discuss how your experience aligns with their needs, especially around programme management and stakeholder engagement.
✨Tip Number 3
Show off your leadership skills! During interviews, share specific examples of how you've successfully managed complex programmes. Highlight your ability to work with diverse teams and vendors, as this is key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Howden team.
We think you need these skills to ace Programme Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Programme Manager role. Highlight your experience with ServiceNow and programme management to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit for our team at Howden.
Showcase Your Achievements:Don’t just list your responsibilities; share your achievements! Quantify your successes in previous roles, especially those related to managing complex programmes and leading teams.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at London Insurance Life
✨Know Your ServiceNow Stuff
Make sure you brush up on your knowledge of the ServiceNow platform. Understand its key features and how they relate to the role of Programme Manager. Be ready to discuss specific projects you've managed using ServiceNow, highlighting your experience with CMDB, HRSD, CSM, and FSO.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your leadership abilities, especially in managing complex programmes with multiple workstreams. Think about times when you successfully engaged senior stakeholders or navigated vendor relationships, as these are crucial for this role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage risks and dependencies. Practice articulating your thought process and decision-making strategies in high-pressure situations, as this will show your capability to handle the demands of the role.
✨Align with Their Culture
Research Howden's culture and values, and think about how your own experiences align with them. Be prepared to discuss how you can contribute to their collaborative and inclusive environment, as cultural fit is just as important as technical skills.
