At a Glance
- Tasks: Support clients through the mortgage application process with precision and care.
- Company: Join Howden, a global insurance group with a strong employee ownership culture.
- Benefits: Enjoy flexible working hours, career progression, and a supportive team environment.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference in clients' lives during their significant financial decisions.
- Qualifications: Previous experience in finance or administration is a plus, but a willingness to learn is key.
The predicted salary is between 30000 - 40000 £ per year.
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Role Overview
As a Mortgage Administrator, you’ll play an important part in delivering a smooth and positive experience for our clients during one of the most significant financial decisions they make. Working closely with our advisers, lenders, and third parties, you’ll ensure mortgage applications are processed efficiently, accurately, and with care from start to finish. This role is well‐suited to someone who enjoys working in a fast‐paced environment, takes pride in high‐quality administration, and values being part of a supportive, collaborative team.
Main Responsibilities
- Mortgage Application Support: Prepare and submit mortgage applications and supporting documents to lenders, ensuring all information is complete, accurate, and meets lender criteria.
- End‐to‐End Case Management: Support mortgage cases from submission through to completion, helping to keep applications moving by liaising with lenders, solicitors, valuers, and internal teams.
- Client & Stakeholder Communication: Provide clear, professional updates to clients and third parties, responding promptly to queries and helping to resolve issues as they arise.
- CRM & Documentation Management: Keep the CRM system up to date with all case activity, ensuring records are accurate, confidential, and well organised.
- Payments & Completion Checks: Process fees and documentation securely, and carry out completion checks to ensure all requirements are met before cases are closed.
Key Skills & Attributes
- Well organised with the ability to manage multiple cases at different stages.
- Strong attention to detail and a commitment to getting things right first time.
- Clear, confident communicator with a professional and friendly approach.
- Comfortable using CRM systems and Microsoft Office tools.
- Good understanding of mortgage processes and lender requirements, or a willingness to learn.
- A collaborative team player who takes pride in supporting colleagues and clients.
Experience & Personal Attributes
- Previous experience in a mortgage, financial services, or administrative support role is desirable.
- Exposure to mortgage case processing or financial documentation is advantageous.
- Relevant industry knowledge or qualifications are beneficial but not essential.
- Proactive, reliable, and able to manage workload in a calm and structured way.
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new.
- We support each other in the small everyday moments and the bigger challenges.
- We are determined to make a positive difference at work and beyond.
Reasonable adjustments
We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Mortgage Administrator employer: London Insurance Life
Howden is an exceptional employer, offering a vibrant work culture that prioritises employee ownership and collaboration. As a Mortgage Administrator in London, you'll benefit from a supportive team environment, opportunities for career progression, and a commitment to work-life balance, all while contributing to meaningful client experiences in the financial sector.
StudySmarter Expert Advice🤫
We think this is how you could land Mortgage Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the mortgage industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching Howden and its culture. Show us you understand our values and how you can contribute to our team. Tailor your answers to reflect our no-limits mindset!
✨Tip Number 3
Practice your communication skills. As a Mortgage Administrator, clear and confident communication is key. Role-play with a friend or family member to get comfortable with common interview questions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in joining our awesome team at Howden.
We think you need these skills to ace Mortgage Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Mortgage Administrator role. Highlight any relevant experience in mortgage processing or administrative support, and don’t forget to showcase your attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a great fit. Keep it professional but let your personality come through.
Showcase Your Communication Skills:As a Mortgage Administrator, clear communication is key. In your application, demonstrate your ability to communicate effectively by using concise language and a friendly tone. This will show us you’re ready to engage with clients and stakeholders.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at London Insurance Life
✨Know Your Mortgage Basics
Before the interview, brush up on your knowledge of mortgage processes and lender requirements. Understanding the terminology and procedures will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As a Mortgage Administrator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or cases simultaneously. This will demonstrate your ability to thrive in a fast-paced environment.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly and professionally. Since the role involves liaising with clients and stakeholders, showcasing your communication skills during the interview will be crucial. Consider doing mock interviews with friends or family to build your confidence.
✨Emphasise Team Collaboration
Highlight your experience working in teams and how you support colleagues. Howden values collaboration, so sharing specific examples of how you've contributed to team success will resonate well with the interviewers.
