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- Tasks: Manage end-to-end claims processes and provide expert advice on complex cases.
- Company: Join Howden, a global insurance group with a unique employee-owned culture.
- Benefits: Enjoy flexible working, career progression, and a supportive team environment.
- Other info: Dynamic workplace with opportunities for mentoring and professional growth.
- Why this job: Make a real impact in the insurance industry while developing your skills.
- Qualifications: Experience in commercial claims and strong client relationship management skills required.
The predicted salary is between 50000 - 65000 £ per year.
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving Howden.
Corporate & Commercial, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.
We are seeking a Senior Claims Handler to join our established Claims team and be responsible for delivering a quality and efficient claims service to clients. Please note this is a full-time, permanent opportunity. You will be based in our London office 2/3 days per week on average.
Overview:
- Managing end to end claims process regardless of size (also managing the larger, more sophisticated, or contentious claims arising with brokerage clients from investigation, evaluation, negotiation to the settlement of insurance claims)
- To provide assistance and advice on large or complex transit losses and providing assistance to investigate any case law / relevant facts which aide satisfactory settlement and conclusion
- Utilise extensive knowledge of insurance policies, coverage types, and claims procedures to accurately assess and adjudicate claims within established timelines and guidelines
- Collaborate closely with internal departments and external vendors and other stakeholders to ensure timely and efficient resolution of claims
- Analyse claims data, identify trends and develop strategies to mitigate risk and build reports, reduce claim frequency, and improve overall claims management processes
- Provide leadership, guidance and mentoring to the Claims Handlers and other junior team members to cultivate a culture of excellence and accountability and continuous improvement
- Develop and maintain positive relationships with clients, brokers, insurers, loss adjusters/ assessors/ third party legal representatives and industry partners to improve customer satisfaction and loyalty
- Stay abreast of industry trends, regulatory changes, and emerging technologies to drive innovation and make better informed decisions
- Prepare and present reports & presentations, highlighting key performance indicators
- Visit clients in the event of a loss, to investigate the surrounding circumstances and build a robust claim to that brings a swift, favourable conclusion
- Negotiating with insurers to obtain the best possible settle terms under the terms of the policy
- Act as an advocate of the claims function and settlements
Knowledge:
- Strong understanding of insurance policies, coverage types, and claims procedures (essential)
- Good experience and knowledge in commercial claims is essential for this role.
- Brokerage experience (essential)
- Strong client relationship management experience (essential)
- Understands general and legal principles of insurance
- Understands the relevant regulatory and legal frameworks
Skills:
- Excellent analytical, problem-solving skills and decision-making skills (essential)
- Outstanding communication, negotiation, and interpersonal skills (essential)
- Customer focused approach (essential)
- Ability to work independently, prioritise tasks, and meet deadlines in a fast-paced environment
- Confident, assertive, and resilient under pressure
- Able to provide constructive feedback, coaching, and mentoring to support the professional growth of junior team members (essential)
- Ability to adapt to diverse personalities, perspectives, and cultural backgrounds, fostering inclusive and collaborative work environments
- Experience in compassionate care by providing emotional support, guidance, and encouragement to clients in difficult or distressing situations (essential)
Qualifications:
- GCSE Maths and English (or equivalent)
- A-levels (desirable)
- CII (desirable)
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new
- We support each other in the small everyday moments and the bigger challenges
- We are determined to make a positive difference at work and beyond
Reasonable adjustments:
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Senior Claims Handler - Corporate & Commercial in London employer: London Insurance Life
Contact Detail:
London Insurance Life Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Handler - Corporate & Commercial in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work at Howden. A friendly chat can open doors and give you insider info about the company culture and the role.
✨Tip Number 2
Prepare for the interview by brushing up on your claims knowledge. Be ready to discuss specific cases you've handled and how you navigated complex situations. Show us that you can think on your feet!
✨Tip Number 3
Don’t just focus on your skills; highlight your passion for helping clients. Share stories that demonstrate your commitment to customer satisfaction and how you’ve gone above and beyond in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Howden.
We think you need these skills to ace Senior Claims Handler - Corporate & Commercial in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Claims Handler role. Highlight your experience in managing complex claims and your understanding of insurance policies. We want to see how your skills align with what we do at Howden!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about commercial insurance and how you can contribute to our team. Be genuine and let your personality come through – we love that!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Whether it’s reducing claim frequency or improving client satisfaction, we want to know how you've made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at London Insurance Life
✨Know Your Stuff
Make sure you have a solid understanding of insurance policies, coverage types, and claims procedures. Brush up on your knowledge of commercial claims and brokerage experience, as these are essential for the role. Being able to discuss specific cases or trends in the industry will show that you're not just familiar with the basics but are genuinely engaged.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex claims or resolved disputes in the past. Think about times when you had to negotiate with insurers or manage difficult situations. This will demonstrate your analytical and decision-making skills, which are crucial for a Senior Claims Handler.
✨Build Rapport
Since client relationship management is key, practice how you'll establish rapport with clients and stakeholders. Be ready to discuss how you've maintained positive relationships in previous roles and how you can bring that same approach to Howden. A customer-focused attitude will go a long way!
✨Be Ready to Lead
As a Senior Claims Handler, you'll be expected to mentor junior team members. Think about your leadership style and prepare to share how you've supported others in their professional growth. Highlight any experience you have in providing constructive feedback or coaching, as this will show your commitment to cultivating a culture of excellence.