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- Tasks: Investigate and identify fraudulent motor insurance claims while collaborating with a dynamic team.
- Company: Join Howden, a global insurance group with a strong employee ownership culture.
- Benefits: Enjoy flexible working hours, career progression, and a supportive work environment.
- Why this job: Make a real impact in fraud detection and prevention within the insurance industry.
- Qualifications: Knowledge of motor insurance and data protection laws is essential.
- Other info: Embrace a diverse workplace that values innovation and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Reporting to the Fraud Manager, the primary role will involve the identification, investigation and repudiation of suspected fraudulent personal and commercial motor insurance claims. Assistance with application fraud will also be required.
Main Responsibilities:- Follow the Claims Validation Referral Process and act as a referral point for claims handlers
- Identify and investigate suspected fraud cases in accordance with the GDPR/Data Protection Act and company best practice
- Handle caseload of suspect claims from identification to repudiation/validation
- Conduct compliant recorded telephone interviews with policyholders, claimants and other interested parties
- Instruct external enquiry agents and solicitors and act on intelligence/evidence appropriately
- Assist in developing fraud management tools and risk identification
- Maintain good working relations and secure/compliant data exchange with external parties, including third party administrators, brokers/intermediaries, investigators, law enforcement agencies, industry data providers and other anti-fraud bodies
- Provide support to Underwriters to address application fraud
- Assist with internal and external audits to maintain a high standard of fraud detection and prevention
- Comply with company practices, procedures and processes
- Represent the company at external events
- Attend meetings with relevant stakeholders (internal and external)
- Sound knowledge of motor insurance products (commercial and personal lines) and policy wordings
- Fully conversant with the Data Protection Act (2018), the Fraud Act (2006)
- Working knowledge of Consumer Insurance (Disclosure and Representations) Act (2012) and the Insurance Act (2015)
- Ability to identify areas of risk and obtain the required evidence to enable successful repudiation
- Good understanding of the Civil Procedure Rules and the Official Injury Claims Portal process
- Comprehensive knowledge and application of data mining tools and industry databases
- Ability to negotiate economic settlement of claims
- Well informed of industry anti-fraud initiatives, developing trends and strategies, including working with the Insurance Fraud Bureau
- Much of the work will be on an individual basis, but must be a team player and have a positive attitude to new challenges
- Inquisitive mind and ability to professionally handle confrontation
- Discreet and compliant with sensitive and confidential data
- Accurate with robust attention to detail
- Excellent communication skills, both written and verbal
- Willingness to develop skills and identify appropriate sources of learning
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new
- We support each other in the small everyday moments and the bigger challenges
- We are determined to make a positive difference at work and beyond
We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
Permanent
Motor Fraud Technician in London employer: London Insurance Life
Contact Detail:
London Insurance Life Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Fraud Technician in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Howden on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Motor Fraud Technician role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of motor insurance products and relevant legislation. We want you to show off your expertise and how it aligns with Howden's values.
✨Tip Number 3
Practice your communication skills! Since you'll be handling sensitive information, being able to convey your thoughts clearly and professionally is key. Consider mock interviews with friends or family.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Motor Fraud Technician in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about the opportunity to work with us at Howden and contribute to our mission.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the Motor Fraud Technician role. We love seeing how your background aligns with our needs, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at London Insurance Life
✨Know Your Stuff
Make sure you brush up on your knowledge of motor insurance products and relevant legislation like the Data Protection Act and the Fraud Act. Being able to discuss these topics confidently will show that you're serious about the role and understand the industry.
✨Prepare for Scenarios
Think about potential fraud cases you might encounter in this role and how you would handle them. Prepare to discuss your thought process during the interview, as this will demonstrate your analytical skills and ability to think on your feet.
✨Show Your Team Spirit
While much of the work may be independent, Howden values collaboration. Be ready to share examples of how you've worked effectively in a team before, and highlight your positive attitude towards new challenges.
✨Practice Your Communication Skills
Since you'll be conducting interviews and liaising with various stakeholders, strong communication is key. Practise articulating your thoughts clearly and concisely, and consider doing mock interviews to refine your approach.
