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For Companies At a Glance
- Tasks: Provide top-notch IT support to senior executives and VIP users in a fast-paced environment.
- Company: Join Howden, a global insurance group with a unique employee-owned culture.
- Benefits: Enjoy work/life balance, career progression, and opportunities for volunteering.
- Other info: Dynamic role with potential travel and excellent career growth opportunities.
- Why this job: Make a real impact by supporting high-profile executives and enhancing their tech experience.
- Qualifications: Strong troubleshooting skills and excellent communication are essential.
The predicted salary is between 35000 - 45000 £ per year.
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Role Definition
IT Executive support engineer required to support UK office locations. Howden are seeking a highly skilled IT Executive Support Engineer to provide dedicated technical support to senior executives and VIP users. This role requires a proactive and professional individual with strong troubleshooting skills, excellent communication, and the ability to work in a fast-paced, high-pressure environment. The successful candidate will ensure the seamless operation of IT services.
Key Responsibilities / Accountabilities
- Exec support team is the 1st point of contact for all high priority incidents and requests for executives and senior business stakeholders.
- 1st - 2nd line IT support, including over 500+ global VIP employees.
- Maintaining an excellent standard of support, and building relationships with key execs/PA’s.
- Managing tickets via service management tool ServiceNow.
- Set up and maintain laptops, desktops, mobile devices, and peripheral equipment for executives.
- Mobile device support and advanced troubleshooting skills (Apple & Android technologies).
- Proactively identify potential technical issues and implement preventive solutions and advanced troubleshooting and root cause analysis.
- Liaising with and delegating tasks to relevant teams for escalation.
- Supporting the Exec Support Specialist and escalating support issues to Head of IT where necessary.
- Active Directory Users and Computer administration.
- Ensure seamless functionality of Microsoft Office 365, collaboration tools, and enterprise applications.
- Basic MAC OS X support.
- Basic network troubleshooting skills.
- Participate in ad-hoc support requests, desk moves, desk side support and home visits.
- Potential for travel to global office locations to support senior executives during business-critical conferences/meetings.
- Supporting the business during core hours 8am to 6pm (Mon-Fri).
- Potential for weekend support and out of hours support where necessary.
IT Exec Support Engineer in London employer: London Insurance Life
Contact Detail:
London Insurance Life Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Exec Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Howden on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the IT Exec Support Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and troubleshooting scenarios. Think of examples from your past experiences where you’ve solved complex issues, especially in high-pressure situations.
✨Tip Number 3
Show off your soft skills! Since this role involves working closely with senior executives, practice how you communicate your ideas clearly and professionally. Remember, it’s all about building those relationships!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find more resources and tips to help you stand out in the process.
We think you need these skills to ace IT Exec Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Executive Support Engineer role. Highlight your troubleshooting skills and experience with VIP support, as these are key for us at Howden. Use specific examples that showcase your ability to work in high-pressure environments.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for technology and how you can contribute to our culture at Howden. Mention your proactive approach and any relevant experiences that align with the responsibilities outlined in the job description.
Showcase Your Communication Skills: Since this role involves liaising with executives and technical teams, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and consider including examples of how you've effectively communicated in past roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. This way, we can easily track your application and ensure it reaches the right team. Plus, it shows you're keen on joining us at Howden!
How to prepare for a job interview at London Insurance Life
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around troubleshooting and support for both Apple and Android devices. Be ready to discuss specific scenarios where you've resolved issues quickly and effectively, as this will show your proactive approach.
✨Showcase Your Communication Skills
Since you'll be working with senior executives, it's crucial to demonstrate your ability to communicate clearly and professionally. Practice explaining complex technical concepts in simple terms, and think of examples where you've successfully built relationships with key stakeholders.
✨Familiarise Yourself with ServiceNow
As managing tickets via ServiceNow is part of the role, it’s a good idea to familiarise yourself with this tool before the interview. If you have experience with similar service management tools, be prepared to discuss how you used them to manage incidents and requests efficiently.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities under pressure. Think of past experiences where you had to troubleshoot issues quickly or manage multiple requests simultaneously, and be ready to share those stories during the interview.