At a Glance
- Tasks: Lead post-placement processing activities and drive operational excellence.
- Company: Join Howden, a global insurance group with a unique employee-owned culture.
- Benefits: Flexible hours, hybrid working, and a career path you define.
- Other info: Embrace a culture of collaboration and continuous improvement.
- Why this job: Be part of a vibrant team shaping the future of reinsurance.
- Qualifications: Experience in insurance operations and strong leadership skills required.
The predicted salary is between 51750 - 63250 £ per year.
Who are we?
Howden is a global insurance group with employee ownership at its heart.
Together, we have pushed the boundaries of insurance.
We are united by a shared passion and no‑limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture.
It’s what sets us apart, and the reason our employees have been turning down headhunters for years.
Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like‑minded people driving change at Howden.
Working at Howden Re At Howden Re, we’re on a mission to do things differently.
Our no silo approach, elite team, and clear focus on innovation and relentless execution means our clients are at the heart of all we do.
As a big 4 global reinsurance broker, we deliberately avoid the one‑size‑fits‑all approach, committing to creating bespoke solutions that address the unique challenges of a modern and dynamic marketplace.
Our team is empowered to drive progress, creating opportunities for career and personal development, unlocking new value for clients, fostering long‑term partnerships, and using the collective power of Howden to change how the world sees risk and insurance.
When you join Howden Re, you become part of a vibrant and entrepreneurial workplace culture that prioritises collaboration, ownership, and shared success.
Here, your contributions will directly impact our mission to be the global partner of choice in reinsurance and strategic advisory.
Be a part of Howden Re's exciting journey.
Together, we are shaping the future of reinsurance.
The Role
The Head of Processing is responsible for leading all post‑placement processing activities across Bowood & Programs, ensuring the efficient, accurate and compliant handling of premium, claims and bordereau transactions.
The role provides leadership across both onshore and offshore processing teams, driving operational excellence, service delivery, process standardisation and continuous improvement.
Working closely with broking, technical, claims and finance teams, the Head of Processing will ensure processing activities support the business’s growth ambitions while maintaining appropriate controls and client service standards.
This role will play a key part in the ongoing transformation of Bowood & Programs Operations, helping to deliver improved scalability through process redesign, automation, workflow tools and enhanced use of data.
What will you be doing?
- Lead all processing activities across Bowood & Programs.
- Ensure the accurate and timely processing of premium, claims and bordereau transactions.
- Drive high levels of service delivery to internal and external stakeholders.
- Establish clear operational KPIs and service standards.
- Monitor workloads and allocate resources effectively to meet business demands.
- Manage operational risks and escalation points relating to processing activities.
- Lead, develop and mentor processing managers, team leaders and technicians.
- Build a high‑performing culture focused on accountability, collaboration and continuous improvement.
- Ensure appropriate training and knowledge transfer processes are in place.
- Reduce key person dependency through documentation, cross‑training and capability development.
- Act as the senior operational relationship owner for offshore processing resources.
- Ensure effective workflow management between onshore and offshore teams.
- Monitor quality, productivity and service delivery across outsourced functions.
- Establish robust governance and quality assurance frameworks.
- Lead initiatives to standardise processing activities across the business.
- Identify and eliminate manual processes and operational inefficiencies.
- Support the implementation of workflow tools, Open TWINS, bordereau management systems and other strategic technology initiatives.
- Champion automation and digitisation to improve scalability and control.
- Develop strong relationships with brokers, technical teams, claims teams, finance and senior management.
- Provide regular reporting and updates to senior leadership.
- Support strategic business initiatives and operational projects.
- Ensure compliance with all regulatory, Lloyd’s, carrier and internal governance requirements.
Who are we looking for someone who has
- Essential Significant experience within delegated authority, binder, MGA or insurance operations.
- Leadership experience managing operational processing teams.
- Strong understanding of premium and claims bordereau processing.
- Experience managing offshore or outsourced operational services.
- Proven track record of delivering operational improvement initiatives.
- Strong stakeholder management and communication skills.
- Experience implementing operational controls and governance frameworks.
- Ability to work effectively in a fast‑paced, evolving environment.
- Desirable London Market and Lloyd's experience.
- Knowledge of Open TWINS, Global XB, Brokasure or similar market systems.
- Experience of workflow and automation technologies.
What do we offer in return?
- A career that you define.
- At Howden, we value diversity – there is no one Howden type.
- Instead, we’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new
- We support each other in the small everyday moments and the bigger challenges
- We are determined to make a positive difference at work and beyond
- Reasonable adjustments
- We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.
- Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
- Permanent
Howden began in 1994, as just three people and a dog.
Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients.
Our largest shareholder group is us – the people who work in the business – supported by three long‑term, minority growth‑equity partners who share our vision to build a business to last, one that will never be sold.
The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs.
They’re invested in every sense.
And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.
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Head of Processing - Bowood & Programs in London employer: London Insurance Life
Howden is an excellent employer that fosters a collaborative and dynamic work culture, perfect for those who thrive in fast-paced environments. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities to help you excel in your role as a Hybrid Mortgage Applications Specialist. Located in a vibrant area, our team enjoys a supportive atmosphere where accuracy and teamwork are highly valued, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Processing - Bowood & Programs in London
✨Tap into Campus Networks
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
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We think you need these skills to ace Head of Processing - Bowood & Programs in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to London Insurance Life.
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How to prepare for a job interview at London Insurance Life
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with London Insurance Life.
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Since this is a full-time position, employers at London Insurance Life will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former London Insurance Life employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
