At a Glance
- Tasks: Lead the international cyber claims strategy and support major cyber incidents.
- Company: Join Howden, a global insurance group with a unique employee-owned culture.
- Benefits: Flexible working hours, career progression, and a supportive team environment.
- Other info: Diverse workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact in the evolving field of cyber insurance on a global scale.
- Qualifications: Experience in cyber insurance claims and developing strategic frameworks.
The predicted salary is between 60000 - 80000 £ per year.
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you'll find like-minded people driving change at Howden.
The Role
This role leads the cyber claims function across Howden's international offices (outside the UK and US), supporting Howden's global cyber team. It is accountable for developing and implementing cyber claims strategy, best practice and capability across those offices, ensuring a consistent and effective approach to service delivery, incident response and client support.
What you'll do
- Lead the development and implementation of international cyber claims strategy across jurisdictions outside the UK and US
- Act as the claims lead on major cyber incidents and cyber / technology insurance claims where required, acting as a referral point to support and supplement local expertise
- Establish and embed best practice approaches to cyber claims handling, both initial response and coverage, across global offices
- Build and oversee local cyber claims capability in key international markets to ensure consistency of service provision and standards, including supporting recruitment and development
- Provide technical guidance and act as a referral point to support and enhance local expertise, including delivering education and training to clients and colleagues
- Support colleagues on business tenders and represent the cyber claims function at industry events, presenting on technical and market topics internationally
- Respond to technical and claims-related queries from clients, markets and internal stakeholders
- Lead cyber claims data initiatives, working closely with data and analytics teams to improve insight and outcomes
- Contribute as a senior member of the global cyber team, supporting wider strategic and operating plans
- Collaborate with wordings specialists and UK and US cyber claims leads to ensure a coordinated global approach
Who we're looking for
- Significant experience in cyber insurance claims, financial lines insurance claims, or cyber incident response within an international environment
- Proven experience developing and implementing claims strategy or best practice frameworks
- Experience supporting or overseeing cyber insurance claims, incident response or crisis management activity
- Demonstrated experience advising clients and internal stakeholders on complex insurance coverage and claims issues
- Experience working with global teams and navigating differing regulatory or market environments
- Track record of contributing to business development activity, including tenders and client presentations
- Experience working with data initiatives or using claims data to drive decision-making and improvement
- Experience collaborating with underwriting, wordings or specialist teams to deliver joined-up solutions
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we're looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new
- We support each other in the small everyday moments and the bigger challenges
- We are determined to make a positive difference at work and beyond
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application – if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
Head of Cyber Claims - International in London employer: London Insurance Life
London Insurance Life is an exceptional employer that prioritises employee development and well-being, offering comprehensive training and the opportunity to earn industry-recognised qualifications. With a supportive work culture in Taunton, employees enjoy a range of benefits including generous holiday allowances, life assurance, and pension contributions, making it a rewarding place to launch your career as an Insurance Advisor.
