Divisional Business Analyst in London

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving.

Divisional Business Analysts sit at the front line of the Process Optimisation Programme, working directly with divisions to redesign how work is done and deliver tangible improvements. The role exists to partner closely with process owners, turning analysis into action through structured design sprints while contributing to the enterprise process architecture and helping embed new, more efficient ways of working.

What you’ll be doing:

• Act as a hands‐on delivery partner to one or more divisions, building strong relationships with process owners.
• Map, analyse and document end‐to‐end insurance processes using agreed enterprise standards.
• Contribute to building and maintaining the enterprise process inventory, hierarchies and metadata.
• Identify, size and progress optimisation opportunities within divisional processes.
• Facilitate and support structured design sprints on priority processes.
• Challenge existing workflows constructively, focusing on simplification, flow and customer outcomes.
• Support implementation of redesigned processes, ensuring changes are practical and adopted.
• Identify opportunities to embed AI, automation and technology into day‐to‐day workflows.
• Ensure process changes operate effectively within regulatory and control requirements.
• Share learning and good practice across divisions to support capability uplift.

Who we’re looking for:

• Proven experience in business analysis, process improvement or business process management roles.
• Strong facilitation skills, with experience working directly with operational stakeholders.
• Demonstrable experience mapping and improving end‐to‐end processes.
• Understanding of process improvement approaches such as Lean or similar methodologies.
• Experience working in regulated environments, with awareness of controls and risk considerations.
• Ability to work in ambiguity and drive progress in complex environments.
• Insurance experience is highly desirable, with understanding of insurance operations and workflows.
• Curiosity and practical interest in AI, automation and new ways of working.

Qualifications:

• Relevant business analysis or process improvement qualification is desirable.
• Professional insurance qualification is desirable but not essential.
• Strong written and verbal English, with the ability to communicate clearly.
• Good numeracy skills, with confidence working with process data and insights.

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new.
• We support each other in the small everyday moments and the bigger challenges.
• We are determined to make a positive difference at work and beyond.

Reasonable adjustments:

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.