At a Glance
- Tasks: Support product development through documentation, analysis, and product enablement activities.
- Company: Join Howden, a global insurance group with a unique employee-owned culture.
- Benefits: Flexible working, career progression, and a supportive team environment.
- Other info: Hybrid role with opportunities for growth and collaboration across teams.
- Why this job: Be part of an exciting CRM transformation and make a real impact.
- Qualifications: Analytical skills, strong documentation abilities, and experience in similar roles.
The predicted salary is between 40000 - 50000 £ per year.
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
About the role
Howden is embarking on an exciting global CRM (Client Relationship Management) transformation, unifying our platforms into a single, enterprise-wide Salesforce solution. We are looking for a detail-oriented and proactive Product Analyst to support product development through strong documentation, analysis, and product enablement activities. This role will play a key part in maintaining high-quality product documentation, supporting product demonstrations, and providing data-driven insights to improve product performance and user experience. This is an excellent opportunity for someone in their career who is analytical, organized, and interested in developing product management skills. Please note this role is initially a 6 month Fixed Term Contract (FTC) or secondment opportunity. This role is hybrid based with some travel required to our Central London office.
Role Responsibilities:
- Product Documentation & Governance
- Create, maintain, and update product documentation including:
- Product requirement documents (PRDs)
- User stories and acceptance criteria
- Feature specifications
- Release notes
- Process documentation
- Ensure documentation is clear, consistent, and aligned with product strategy.
- Maintain a structured repository of product assets and documentation.
- Support version control and documentation governance standards.
- Product Demonstrations & Enablement
- Prepare product demo materials, scripts, and walkthroughs.
- Support internal and client-facing product demonstrations.
- Assist in developing training materials and user guides.
- Partner with Change Management team to ensure accurate product messaging.
- Gather feedback from demos to inform product improvements.
- Product Performance & Basic Analytics
- Support tracking of key product metrics (usage, adoption, feature engagement).
- Assist in building and maintaining dashboards.
- Conduct basic data analysis to support product decisions.
- Help measure the impact of new features and releases.
- Cross-Functional Support
- Work closely with Product Managers and Engineering teams to clarify requirements.
- Participate in sprint planning, backlog grooming, and release preparation.
- Capture meeting notes, action items, and follow-ups to ensure alignment.
- Support business case preparation and research activities.
Knowledge, Skills & Experience:
- Previous experience working in a similar role and experience in delivering change for complex projects and programmes.
- Strong analytical skills.
- Excellent documentation skills, with the ability to translate complex concepts into clear deliverables.
- Able to demonstrate excellent stakeholder management skills and experience of working with a variety of different stakeholders.
- Excellent communication skills both written and verbal and ability to be able to present key information to audiences.
- Someone who has a proactive approach to analysis and can work with minimal supervision.
- Ability to work as part of a fast paced team to deliver high quality work and analysis.
- Experience of working within an insurance or financial services environment.
- An understanding of Salesforce modules (Sales Cloud, Service Cloud, Marketing Cloud) and CRM processes would be beneficial.
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new.
- We support each other in the small everyday moments and the bigger challenges.
- We are determined to make a positive difference at work and beyond.
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
CRM Product Owner in London employer: London Insurance Life
Howden is an exceptional employer that fosters a culture of collaboration and innovation, making it an ideal place for a CRM Product Owner to thrive. With a strong emphasis on employee ownership, work-life balance, and career progression, Howden offers a supportive environment where your contributions are valued and recognised. Located in the heart of London, employees benefit from a vibrant city atmosphere while enjoying flexible working arrangements and opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Product Owner in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Howden on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding Howden's culture and values. They love a no-limits mindset, so think of examples from your past where you've pushed boundaries or collaborated effectively.
✨Tip Number 3
Show off your analytical skills during interviews! Be ready to discuss how you've used data to drive decisions in previous roles. It’s all about demonstrating that proactive approach they’re after.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace CRM Product Owner in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the CRM Product Owner role. Highlight your relevant experience and skills that align with the job description, especially your analytical and documentation abilities.
Showcase Your Communication Skills:Since this role involves a lot of stakeholder interaction, demonstrate your excellent communication skills in your application. Use clear and concise language to convey your ideas and experiences.
Highlight Your Analytical Experience:Emphasise any previous experience you have with data analysis and product performance tracking. Mention specific tools or methods you've used to support product decisions, as this will resonate well with us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at London Insurance Life
✨Know Your CRM Inside Out
Before the interview, make sure you have a solid understanding of CRM systems, especially Salesforce. Familiarise yourself with its modules like Sales Cloud and Service Cloud, as well as common CRM processes. This will help you speak confidently about how your skills align with the role.
✨Showcase Your Documentation Skills
Since the role involves creating and maintaining product documentation, be prepared to discuss your experience in this area. Bring examples of previous documentation you've created, such as PRDs or user stories, and explain how they contributed to project success.
✨Prepare for Product Demonstrations
Think about how you would prepare for a product demo. Be ready to discuss how you would create demo materials and gather feedback. This shows that you understand the importance of effective communication and user engagement in product management.
✨Highlight Your Analytical Mindset
The role requires strong analytical skills, so come prepared with examples of how you've used data to inform decisions in past projects. Discuss any experience you have with tracking product metrics or conducting basic data analysis, as this will demonstrate your ability to contribute to product performance.
