CRM Product Owner

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Howden is embarking on an exciting global CRM (Client Relationship Management) transformation, unifying our platforms into a single, enterprise-wide Salesforce solution. We are looking for a detail-oriented and proactive Product Analyst to support product development through strong documentation, analysis, and product enablement activities. This role will play a key part in maintaining high-quality product documentation, supporting product demonstrations, and providing data-driven insights to improve product performance and user experience. This is an excellent opportunity for someone in their career who is analytical, organized, and interested in developing product management skills. Please note this role is initially a 6 month Fixed Term Contract (FTC) or secondment opportunity. This role is hybrid based with some travel required to our Central London office.

Role Responsibilities:

• Product Documentation & Governance
  • Create, maintain, and update product documentation including: Product requirement documents (PRDs), User stories and acceptance criteria, Feature specifications, Release notes, Process documentation.
  • Ensure documentation is clear, consistent, and aligned with product strategy.
  • Maintain a structured repository of product assets and documentation.
  • Support version control and documentation governance standards.
• Product Demonstrations & Enablement
  • Prepare product demo materials, scripts, and walkthroughs.
  • Support internal and client-facing product demonstrations.
  • Assist in developing training materials and user guides.
  • Partner with Change Management team to ensure accurate product messaging.
  • Gather feedback from demos to inform product improvements.
• Product Performance & Basic Analytics
  • Support tracking of key product metrics (usage, adoption, feature engagement).
  • Assist in building and maintaining dashboards.
  • Conduct basic data analysis to support product decisions.
  • Help measure the impact of new features and releases.
• Cross-Functional Support
  • Work closely with Product Managers and Engineering teams to clarify requirements.
  • Participate in sprint planning, backlog grooming, and release preparation.
  • Capture meeting notes, action items, and follow-ups to ensure alignment.
  • Support business case preparation and research activities.

Knowledge, Skills & Experience:

• Previous experience working in a similar role and experience in delivering change for complex projects and programmes.
• Strong analytical skills.
• Excellent documentation skills, with the ability to translate complex concepts into clear deliverables.
• Able to demonstrate excellent stakeholder management skills and experience of working with a variety of different stakeholders.
• Excellent communication skills both written and verbal and ability to be able to present key information to audiences.
• Someone who has a proactive approach to analysis and can work with minimal supervision.
• Ability to work as part of a fast paced team to deliver high quality work and analysis.
• Experience of working within an insurance or financial services environment.
• An understanding of Salesforce modules (Sales Cloud, Service Cloud, Marketing Cloud) and CRM processes would be beneficial.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new.
• We support each other in the small everyday moments and the bigger challenges.
• We are determined to make a positive difference at work and beyond.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.