CRM Data Analyst & Administrator

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Role Purpose

We are looking for a highly detail-oriented and proactive CRM Data Analyst & Administrator to support CRM and data operations. This role will play a key part in ensuring the accuracy, quality, consistency, and integrity of CRM data, helping the business maintain a clean, effective, and reliable CRM environment. A strong focus of the role will be data quality assurance. The postholder will help define, apply, and continuously improve data quality standards, ensuring CRM data is reliable, fit for business use, and able to support effective reporting, decision-making, and operational processes.

Key Responsibilities

• Perform CRM data imports, updates, cleansing, and de-duplication activities using sources such as Excel and CSV files.
• Identify, investigate, and resolve data quality issues including inconsistencies, duplicates, missing information, and outdated records.
• Own ongoing data hygiene activities, including regular audits, validation checks, and structured clean-up tasks.
• Support analysis projects through data extraction, transformation, reporting, and the production of useful insights for stakeholders.
• Help define, document, and apply data quality rules, standards, and best practices to improve accuracy and consistency.
• Monitor data quality metrics and proactively flag risks, trends, or recurring issues that may affect reporting or CRM performance.
• Work with internal stakeholders to understand data requirements, resolve data issues, and prevent recurring problems through improved processes and controls.
• Support CRM administration activities, helping ensure records are well structured, accurately maintained, and aligned to business requirements.

Required Skills & Experience

• Strong Excel skills, including advanced formulas, lookups, pivot tables, and data cleaning techniques.
• Working knowledge of CRM platforms such as Salesforce, HubSpot, Dynamics, or similar systems.
• Experience importing, exporting, cleansing, and maintaining data within CRM systems.
• Strong attention to detail and a methodical approach to managing data quality and accuracy.
• Good analytical skills, with the ability to interpret data issues and identify practical solutions.
• Ability to manage multiple data tasks, priorities, and deadlines.
• Clear communication skills, with the ability to explain data issues, risks, and recommended actions to stakeholders.

Desirable Skills & Experience

• Exposure to project work involving data migrations, CRM system changes, or process improvement activity.
• Experience establishing, improving, or working within data quality frameworks or governance processes.
• Knowledge of HubSpot and Salesforce would be a strong advantage.

Working Arrangements

The role can be hybrid, office-based, or remote; however, the postholder must be based in the UK. In-person meetings will be required monthly, some of which may take place in the London office. This is an opportunity for someone who enjoys working with data, improving processes, and helping stakeholders get better value from CRM information through cleaner, more reliable, and better governed data.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new.
• We support each other in the small everyday moments and the bigger challenges.
• We are determined to make a positive difference at work and beyond.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.