Claims Analyst

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role

A key liaison between the client and the insurer for day to day claims administration, ensuring claims are administered in line with the expected standards, regulatory requirements and that an excellent service level is maintained.

What you'll do

• Manage and prioritise your workload, supporting senior team members while gradually taking on more independent responsibility.
• Lead assigned claims projects and contribute to wider team initiatives.
• Build strong relationships with insurers, clients, and internal stakeholders to support smooth claims handling.
• Prepare, present, and negotiate claims with insurers, ensuring clear documentation, accurate data, and timely updates for all parties.
• Maintain delegated authority contracts and ensure all activity meets compliance, regulatory, and internal standards.
• Keep clients informed throughout the claims process, resolving queries and ensuring a high‑quality service experience.
• Maintain accurate records, claims data, and management information to support reporting and internal processes.
• Collaborate with shared services teams and escalate issues appropriately.
• Stay up to date with industry, legal, and regulatory developments, actively developing your technical knowledge and coverage analysis skills.
• Represent the team in client and insurer meetings, helping to strengthen long‑term relationships.

Who we're looking for

• A solid grasp of insurance fundamentals and an interest in the London market.
• Strong communication skills — written, verbal, and face‑to‑face.
• Confidence working with data, documentation, and systems.
• The ability to build positive, sustainable relationships with clients, insurers, and colleagues.
• Strong organisational skills, with the ability to prioritise and meet deadlines.
• A calm, resilient approach when handling pressure or change.
• Good analytical judgement and commercial awareness.
• A collaborative, team‑focused mindset paired with the initiative to work independently.
• A willingness to develop your technical knowledge, including emerging tools and technology.

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new.
• We support each other in the small everyday moments and the bigger challenges.
• We are determined to make a positive difference at work and beyond.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.