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- Tasks: Assist Account Handers in providing quality insurance advice and service to clients.
- Company: Join Howden, a global team of 18,000 passionate individuals redefining the insurance industry.
- Benefits: Enjoy hybrid working, career progression, and a supportive culture that values diversity.
- Why this job: Be part of a collaborative team that drives positive change and values work/life balance.
- Qualifications: Strong communication skills and ability to manage multiple tasks; Cert CII required within 18 months.
- Other info: Flexible hours and reasonable accommodations available to fit your needs.
The predicted salary is between 28800 - 43200 £ per year.
Assistant Account Handler page is loaded
Assistant Account Handler
Apply locations: London
Time type: Full time
Posted on: Posted Yesterday
Time left to apply: End Date: March 21, 2025 (13 days left to apply)
Job requisition id: R0011607
Who are we?
Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Based in one Creechurch Road, London office in the UK, Howden are delighted to have a vacancy as an Assistant Account Handler that will be part of our Lark music team. This role will be a hybrid working opportunity.
About the role:
Reporting to the Department manager, your overall function will be to assist Account Handers and Executives to provide clients with appropriate advice and a quality service to meet their individual insurance needs, whilst treating customers fairly and having regard to regulatory obligations, upholding a professional image, and maximising business opportunities and profit for the company.
Key Responsibilities:
- Prioritise and handle all work promptly and accurately.
- Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
- Produce accurate and professional documentation at all times.
- Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
- Refer all queries that fall outside own experience, knowledge and authority to senior staff.
- Issuing renewal documentation and data input.
- Dealing with client payments in line with Aston Lark procedures.
About You:
- Strong interpersonal and communication skills to effectively assist clients with their inquiries, providing prompt and courteous service.
- Proficiency in managing multiple tasks and deadlines, maintaining organized records, and supporting account handlers in day-to-day administrative duties.
- Ability to meticulously handle and review policy documents, ensuring accuracy and compliance with company and regulatory standards.
- Ability to work effectively within a team, supporting account handlers and collaborating with colleagues to achieve common goals and deliver exceptional service to clients.
- New recruits will be expected to study for and gain the Certificate in Insurance (Cert CII) within 18 months of joining.
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new.
- We support each other in the small everyday moments and the bigger challenges.
- We are determined to make a positive difference at work and beyond.
Reasonable adjustments
We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.
If you’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
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Assistant Account Handler employer: London Insurance Life
Contact Detail:
London Insurance Life Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Account Handler
✨Tip Number 1
Familiarize yourself with the insurance industry and the specific services offered by Howden. Understanding their unique approach and values will help you align your responses during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Highlight your interpersonal and communication skills in conversations with recruiters or during networking events. Since the role requires strong client interaction, showcasing your ability to engage effectively will set you apart from other candidates.
✨Tip Number 3
Prepare for potential questions about handling multiple tasks and deadlines. Think of specific examples from your past experiences where you successfully managed competing priorities, as this is a key responsibility of the Assistant Account Handler role.
✨Tip Number 4
Connect with current or former employees of Howden on platforms like LinkedIn. Gaining insights into their experiences can provide you with valuable information about the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Assistant Account Handler
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Assistant Account Handler position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Highlight Relevant Skills: In your CV and cover letter, emphasize your strong interpersonal and communication skills, as well as your ability to manage multiple tasks and deadlines. Provide specific examples of how you've successfully supported teams in previous roles.
Professional Documentation: Ensure that all your application documents are professionally formatted and free of errors. This includes your CV, cover letter, and any additional documents. Attention to detail is crucial for this role, so demonstrate that in your application.
Show Your Enthusiasm: Express your passion for the insurance industry and your eagerness to contribute to Howden's culture. Mention your willingness to pursue the Certificate in Insurance (Cert CII) and how you align with their values of collaboration and innovation.
How to prepare for a job interview at London Insurance Life
✨Show Your Interpersonal Skills
Since the role requires strong interpersonal and communication skills, be prepared to demonstrate how you effectively assist clients. Share examples from your past experiences where you provided prompt and courteous service.
✨Highlight Your Organizational Abilities
The job involves managing multiple tasks and deadlines. Discuss your strategies for staying organized and how you prioritize tasks to ensure all work is handled promptly and accurately.
✨Demonstrate Team Collaboration
This position emphasizes teamwork. Be ready to talk about how you've supported colleagues in previous roles and contributed to achieving common goals. Highlight any specific instances where collaboration led to success.
✨Prepare for Regulatory Questions
Understanding compliance with company and regulatory standards is crucial. Brush up on relevant regulations and be prepared to discuss how you ensure accuracy and compliance when handling policy documents.
